I’m joined by Zainab Hussain, an ecommerce strategist with deep experience in customer engagement and operations management. Zainab has guided retailers through chaotic peak seasons and calm ones, and she reads both dashboards and shopper intent with equal fluency. In this conversation, we explore
In the fast-paced digital economy of 2025, businesses across industries are grappling with a persistent challenge: customer churn, which silently erodes revenue at an alarming rate, making it a critical issue to address. Studies reveal that a mere 5% reduction in churn can amplify profits by
In a digital marketplace that’s more competitive than ever, ecommerce giants have reported staggering figures, with some online sales growth hitting as high as 27% year-over-year, signaling a seismic shift in how consumers shop. This roundup delves into the latest earnings insights from leading
In the sprawling landscape of B2B commerce, a staggering challenge persists: the fragmentation of transaction channels that slows down operations and inflates costs for enterprises worldwide. Billions of dollars are lost annually due to inefficiencies in manual processing across disparate
Setting the Stage for AI's Role in Customer Service In 2025, the customer service landscape stands at a pivotal juncture, with Artificial Intelligence (AI) positioned as a transformative force, yet struggling to meet high expectations due to various systemic challenges. A staggering 55% of
In the fast-paced realm of digital commerce, where 90% of C-suite leaders report an unprecedented speed of industry change, staying ahead requires tools that match the market's relentless demands. Brands and retailers are grappling with the need for rapid content creation, precise data management,
