Operations & Management

Our expert, Zainab Hussain, is a leading e-commerce strategist specializing in customer engagement and operations management. With extensive experience in the retail sector, she brings a sharp analytical eye to the latest corporate shake-ups and their impact on the supply chain. Today, she

With over two decades of experience shaping the payments landscape, from the early days of POS terminals to the complex, omnichannel world of modern retail, our guest today is an e-commerce strategist known for her deep understanding of merchant needs. We'll be exploring the evolution of payment

A fierce battle is unfolding across Germany's commercial landscape, pitting local businesses against a rising tide of foreign online giants and a complex web of European regulations that threatens their very survival. In a decisive move, the German Retail Federation (HDE) has issued a direct appeal

The retail landscape is saturated with captivating technology, where augmented reality mirrors and automated checkout systems promise a seamless and futuristic shopping journey. While these innovations generate considerable buzz and create a modern veneer, they mask a deeper, more pressing reality

The long-held vision of a perfectly synchronized omnichannel retail experience, where every customer interaction flows seamlessly from one channel to the next, often disintegrates into operational chaos and customer frustration when put to the test of scale. As retailers expand their digital

As direct-to-consumer (DTC) models reshape industries, the outdoor goods sector finds itself at a pivotal moment. We sat down with Zainab Hussain, a leading e-commerce strategist with deep expertise in customer engagement and operations, to dissect the challenges and opportunities facing outdoor