The Listrak 2025 Cross-Channel Benchmark Report has cast a spotlight on an intriguing trend in the retail industry, with significant increases in messaging volumes across various channels. Retailers are encountering a new challenge: addressing the surge in mobile engagement and messaging to remain
In today's digital age, maintaining a strong online presence is not just advantageous for brands but essential for their survival and competitiveness. Despite this universally recognized necessity, it is surprising to find that many brands are still struggling to provide functional and
In a world where time is precious and convenience is paramount, Dollar Shave Club has emerged as a leader in transforming the grooming industry by introducing a remarkable subscription-based service for razor deliveries. Launched in 2012, the innovative concept caught widespread attention, not just
In a move set to redefine the landscape of AI-driven customer service, Workato, a leading Enterprise Orchestration platform, has acquired DeepConverse, an AI-based support automation platform. Founded in 2016, DeepConverse has been at the forefront of automating customer support by leveraging
Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's latest
The retail industry is currently facing a landscape marked by challenging economic conditions and fundamental shifts in consumer behavior. Retailers are finding innovative strategies to navigate economic pressures while embracing digital transformation and building resilience. This article delves
