Boardrooms are demanding real ROI from AI while customers judge every automated reply as proof of intent, and the difference between a disciplined operating model and a feature binge has started to decide whether AI scales value or spreads dysfunction. The promise is seductive: agentic AI that not
Setting the stage for a crowded reality Back-to-back meetings look like momentum, but leaders across sales, enablement, and customer success describe a quieter truth: chronic overbooking steadily signals disrespect, erodes credibility, and drains revenue even when intentions are good and activity
Zainab Hussain is a seasoned e-commerce strategist who has spent years closing the gap between frontline realities and back‑office expertise. Her work centers on simplifying complex operations, elevating customer engagement, and building workflows that feel intuitive in motion. Fresh off a Gold win
In the fast-paced digital economy of 2025, businesses across industries are grappling with a persistent challenge: customer churn, which silently erodes revenue at an alarming rate, making it a critical issue to address. Studies reveal that a mere 5% reduction in churn can amplify profits by
Picture a consumer journey where a quick TV commercial catches attention during a favorite show, followed by a targeted ad on a streaming app while binge-watching a series, and finally, a sponsored product listing on Amazon seals the deal. This seamless interplay of advertising channels is no
Setting the Stage for AI's Role in Customer Service In 2025, the customer service landscape stands at a pivotal juncture, with Artificial Intelligence (AI) positioned as a transformative force, yet struggling to meet high expectations due to various systemic challenges. A staggering 55% of
