Customer Engagement

Eagle Eye Boosts APAC Leadership Amid $10M Revenue Surge
Customer Engagement Eagle Eye Boosts APAC Leadership Amid $10M Revenue Surge

In a landscape where digital innovation is reshaping customer engagement, Eagle Eye, a trailblazing Software-as-a-Service (SaaS) and Artificial Intelligence (AI) technology company, has hit a significant milestone by surpassing $10 million in revenue across the Asia-Pacific (APAC) region.

Will Your Holiday CX Survive $15.8M-a-Minute Spikes?
Customer Engagement Will Your Holiday CX Survive $15.8M-a-Minute Spikes?

The Week When Every Minute Costs Millions—and One Misstep Loses a Customer In peak week, ecommerce leaders described a minute as both a profit engine and a trap, because when online spend surges to roughly $15.8 million per minute, a single stumble can push 32% of shoppers to switch brands without

Harnessing AI and Data to Boost B2B Customer Loyalty
Customer Engagement Harnessing AI and Data to Boost B2B Customer Loyalty

Imagine a B2B landscape where losing a single client doesn’t just dent revenue but wipes out years of potential growth, while retaining an existing customer can be up to 25 times less costly than acquiring a new one. In today’s cutthroat market, customer loyalty stands as a critical pillar for

Are You Ready for Agentic AI in CRM—or Just Buying Features?
Customer Engagement Are You Ready for Agentic AI in CRM—or Just Buying Features?

Boardrooms are demanding real ROI from AI while customers judge every automated reply as proof of intent, and the difference between a disciplined operating model and a feature binge has started to decide whether AI scales value or spreads dysfunction. The promise is seductive: agentic AI that not

Overscheduling: The Silent Tax on Trust and Revenue
Customer Engagement Overscheduling: The Silent Tax on Trust and Revenue

Setting the stage for a crowded reality Back-to-back meetings look like momentum, but leaders across sales, enablement, and customer success describe a quieter truth: chronic overbooking steadily signals disrespect, erodes credibility, and drains revenue even when intentions are good and activity

Does 8x8 Engage’s Gold Win Prove UX Drives Business?
Customer Engagement Does 8x8 Engage’s Gold Win Prove UX Drives Business?

Zainab Hussain is a seasoned e-commerce strategist who has spent years closing the gap between frontline realities and back‑office expertise. Her work centers on simplifying complex operations, elevating customer engagement, and building workflows that feel intuitive in motion. Fresh off a Gold win

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