Customer Engagement

Zendesk Unveils AI-Powered Resolution Platform for Enhanced Service Delivery
Customer Engagement Zendesk Unveils AI-Powered Resolution Platform for Enhanced Service Delivery

Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's l

April 1, 2025
How is the Retail Sector Adapting to Economic Challenges in 2025?
Customer Engagement How is the Retail Sector Adapting to Economic Challenges in 2025?

The retail industry is currently facing a landscape marked by challenging economic conditions and fundamental shifts in consumer behavior. Retailers are finding innovative strategies to navigate economic pressures while embracing digital transformation and building resilience. This article delves

March 31, 2025
Are Consumers Willing to Pay More for Sustainability in Retail?
Customer Engagement Are Consumers Willing to Pay More for Sustainability in Retail?

In this interview, we are speaking with Zainab Hussain, an e-commerce strategist with deep experience in customer engagement and operations management. We'll discuss consumers' willingness to pay for sustainable products, barriers they face, and the role of technology in promoting

March 31, 2025
How Can Retailers Optimize Returns Management in Ecommerce?
Customer Engagement How Can Retailers Optimize Returns Management in Ecommerce?

In the fast-paced world of ecommerce, managing returns effectively has become a critical aspect for retailers. As online shopping continues to grow, so do the challenges and opportunities associated with the returns process. Retailers must not only address these challenges to preserve margins but

March 28, 2025
Is Self-Indulgence the New Trend in Travel Retail Post-Pandemic?
Customer Engagement Is Self-Indulgence the New Trend in Travel Retail Post-Pandemic?

Today, we are joined by Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management. She will share her insights on the self-purchasing trend in travel retail, as highlighted by the latest M1nd-set research. What prompted M1nd-set to conduct research on

March 27, 2025
Has the Retail Industry Fully Recovered from the COVID-19 Pandemic?
Customer Engagement Has the Retail Industry Fully Recovered from the COVID-19 Pandemic?

In this interview, we are speaking with Zainab Hussain, an experienced e-commerce strategist with expertise in customer engagement and operations management. The discussion will delve into the retail industry's reaction to the COVID-19 pandemic, changes in shopping behavior, and the ongoing

March 25, 2025
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