Customer Engagement

Setting the Stage for B2B CX in Europe Imagine a European market where a single misstep in customer experience can cost a B2B company up to 40% of its client satisfaction ratings, directly impacting revenue and loyalty in a fiercely competitive landscape. This stark reality underscores the critical

Imagine a multinational corporation struggling to manage customer interactions across dozens of countries, where outdated phone systems lead to dropped calls and frustrated clients, a scenario all too common as enterprises grapple with the rapid evolution of voice technologies in customer

I'm thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with deep expertise in customer engagement and operations management. With her finger on the pulse of modern retail and research methodologies, Zainab offers unique insights into how conversational surveys are

What happens when billions of dollars in traditional advertising fail to capture consumer attention in a world dominated by social media, and retail giants face the stark reality that the old playbook of pricey campaigns and impersonal ads is crumbling? Enter Duel, a trailblazing Brand Advocacy

I'm thrilled to sit down with Zainab Hussain, our retail expert and an accomplished e-commerce strategist with deep expertise in customer engagement and operations management. With years of experience in transforming how brands connect with their audiences, Zainab offers unparalleled insights into

Setting the Stage for Loyalty Innovation In an era where customer retention can make or break a business, loyalty programs have emerged as vital tools for fostering engagement, yet many companies struggle with extracting actionable insights from overwhelming data, leading to significant