Customer Engagement

Welcome to an insightful conversation with Zainab Hussain, a seasoned e-commerce strategist and retail expert with a deep understanding of customer engagement and operations management. With years of experience helping CPG brands navigate evolving consumer landscapes, Zainab offers a unique

Welcome to an eye-opening conversation with Zainab Hussain, a renowned e-commerce strategist and retail expert with a wealth of experience in customer engagement and operations management. With a keen eye for the nuances of customer experience, Zainab has spent years uncovering the hidden

Imagine a business customer urgently needing a specific component for a critical project, only to find themselves navigating a frustrating maze of incomplete information and unhelpful distributor interactions. This scenario is far too common in the B2B sector, where manufacturers rely heavily on

In the fast-paced realm of digital marketing, a staggering statistic reveals the transformative power of innovation: video content now accounts for over 80% of online traffic, compelling brands to seek faster, more impactful ways to capture audience attention. Amid this surge, AI-generated video

The landscape of customer service has undergone a seismic shift with the advent of voicebots, transforming how businesses connect with their clientele in ways that were unimaginable just a decade ago. Picture a scenario where a frustrated customer, stuck in the endless loops of a traditional

I'm thrilled to sit down with Zainab Hussain, our retail expert and a seasoned e-commerce strategist with deep expertise in customer engagement and operations management. With years of experience navigating the evolving landscape of customer experience, Zainab recently attended Customer Contact