The retail industry is experiencing a technological transformation, embracing advancements like artificial intelligence (AI) and automation to stay competitive. Central to this shift is the role of data in powering efficient automation. However, a significant challenge lies in the data deserts
In B2B retail, crafting emails that not only reach the inbox but also drive results is more critical than ever. With the potential for email-generated revenue projected to hit $17.9 billion by 2027, up from $10.3 billion in 2020, email marketing remains a high-impact tool—when done right. On the
The growing presence of Generation Z in the retail workforce has triggered a contentious debate regarding the quality of customer service on the high street. Various perspectives arise from public opinion, personal anecdotes, and statistical data, leading to a complex discussion. But is it
The seventh annual American Innovation Index (AII) has once again provided intriguing insights into how consumers perceive innovation among U.S. companies. By focusing on direct consumer experiences rather than expert opinions, the AII offers a unique perspective, capturing a genuine snapshot of
The adoption of Artificial Intelligence (AI) in New Zealand's retail sector is currently lagging behind its counterparts in Singapore and Australia, raising concerns about the future competitiveness of the industry. Despite the proven advantages of AI in efficiency and customer experience, New
Metro is set to expand its Moi Rewards loyalty program to Ontario on October 24, following a successful introduction in Quebec and New Brunswick last year. This initiative is part of an increasing trend among retailers to leverage loyalty programs for customer retention and acquisition. According
The fashion industry is increasingly under scrutiny for issues like excessive production, human rights violations, and unethical sourcing practices. With rising consumer and regulatory expectations for sustainability and reduced emissions, apparel companies are turning to supplier scorecards as
India's retail sector is undergoing a seismic shift. The rise of e-commerce and quick commerce platforms has reshaped consumer behavior and the competitive landscape. Traditional small shops and burgeoning retail giants now vie for consumer attention in a complex ecosystem marked by rapid
As the holiday shopping season approaches, retailers brace themselves for the biggest retail event of the year: Black Friday. While discount pricing is a significant draw for consumers, it’s the personalized shopping experiences that often turn one-time buyers into repeat customers. In an era where
The European Union has approved a financial aid package worth €2.7 million to support 365 employees of the retail chain Match-Smatch in Belgium who lost their jobs due to store closures and company restructuring. This intervention, funded by the European Globalisation Adjustment Fund (EGF) for
