Retailers face a formidable challenge with returns siphoning off a staggering $743 billion from bottom lines in 2023. Addressing this issue requires rethinking traditional approaches, which often lean on rigid policies that risk alienating customers. Instead, the industry has an opportunity to
The COVID-19 pandemic has undoubtedly reshaped the landscape of shopping, placing a remarkable emphasis on the need for strong and compelling eCommerce experiences. Research from McKinsey & Company reveals that businesses are hastening their shift to online platforms, pushing forward their
Automated retail technology is revolutionizing the retail industry, enabling customers to shop seamlessly in both physical and digital storefronts with minimal friction. This technology offers a range of features such as instant checkouts, personalized product recommendations, virtual try-on
Walmart Canada has announced an immense investment plan that aims to transform its presence in the Canadian retail market. The company is injecting a hefty sum of 6.5 billion Canadian dollars, or approximately $4.5 billion USD, into its operations over the next five years. This unprecedented
In a groundbreaking move that aims to revolutionize the way people shop for furniture, Joybird has introduced the 3D Space Planner, an augmented reality (AR) tool designed to enhance the mobile furniture shopping experience. This innovative tool allows users to visualize how Joybird's furniture
Bookshop.org is revolutionizing the bookstore industry with its introduction of a new e-book platform, allowing independent bookstores to sell e-books directly and retain 100% of the profits. With the ever-growing dominance of online retail giants like Amazon, independent bookstores have struggled
As retail continues to evolve with the digital age, click-and-collect, or buy online, pick-up in store (BOPIS), has emerged as an appealing alternative for both shoppers and retailers. This model is especially advantageous due to its cost-effective nature, particularly in terms of fulfilling orders
In recent years, social media platforms have begun to blur the lines between digital and physical retail experiences. By leveraging pop-up shops, these platforms are creating immersive, multi-sensory experiences that captivate consumers and drive commerce. This article explores how Snapchat,
In today's rapidly evolving retail environment, consumers prioritize convenience over the distinction between online and offline shopping channels. This shift forms the narrative backbone of Salesforce's newly unveiled GenAI-powered point-of-sale (POS) system, showcased at the NRF 2025 event. As
Retailers nationwide are ringing in the new year grappling with prevailing concerns about theft and merchandise loss. The National Retail Federation (NRF) recently illuminated this issue in a broad survey of loss prevention and security executives from 164 mid to large-sized retailers. A
