I'm thrilled to sit down with Zainab Hussain, our esteemed retail expert and e-commerce strategist, who brings a wealth of experience in customer engagement and operations management. With a keen eye for what makes businesses connect with their audiences, Zainab has helped countless companies
Setting the Stage: The Cloud Spending Crisis in AI Deployment In an era where Artificial Intelligence (AI) drives competitive advantage across industries, a staggering statistic looms over enterprise IT budgets: up to 50 percent of cloud spending is wasted on unused capacity, posing a critical
I’m thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with deep expertise in customer engagement and operations management. With years of experience in the retail and B2B technology space, Zainab offers a unique perspective on the evolving landscape of AI-driven solutions
Imagine a corporate landscape where complex workflows across finance, logistics, and healthcare are managed not by teams of employees, but by intelligent systems that operate independently, making decisions and executing tasks without human input. This is no longer a distant vision but a reality
In today’s fast-paced digital landscape, customer frustration often erupts over seemingly small but persistent annoyances—think endless phone menus or irrelevant marketing emails that clog inboxes daily. Despite technology’s promise to streamline experiences, many consumers still find themselves
In a chilling development for job seekers and retail organizations alike, a sophisticated cyber threat campaign linked to North Korean nation-state actors has surfaced, leveraging an evolved variant of BeaverTail malware to target unsuspecting victims through deceptive means. This operation, active
Imagine a world where every online shopping experience feels uniquely tailored, as if a personal stylist or advisor knows exactly what a customer needs before they even realize it themselves. In 2025, this vision is no longer a distant dream but a tangible reality, thanks to the transformative
In a world where customer expectations soar higher every day, businesses grapple with a startling reality: despite billions invested in automation, satisfaction scores have hit a historic low, with the American Customer Satisfaction Index at 76.9 in Q2 of this year, reflecting widespread
I'm thrilled to sit down with Zainab Hussain, an esteemed e-commerce strategist with a deep background in customer engagement and operations management. Today, we’re diving into the groundbreaking partnership between Qasemi Islamic Microfinance Bank (QIMB) and TerraPay, a collaboration aimed at
Today, we’re thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist and retail expert with a deep background in customer engagement and operations management. With years of experience in leveraging technology to enhance customer interactions, Zainab has become a go-to voice in
