Zainab Hussain, an e-commerce strategist with expertise in customer engagement and operations management, brings a wealth of knowledge to the realm of digital analytics. Today, she shares insights on Quantum Metric’s latest innovations and the future of digital customer experiences. Can you tell us
Small and medium-sized businesses (SMBs) face significant challenges in offering a comprehensive digital shopping experience comparable to larger retailers. The rapid shift to online shopping driven by the pandemic has led consumers to expect an omnichannel approach that integrates both physical
In the dynamic world of e-commerce, efficiently managing sales and inventory is paramount for success, particularly for businesses operating on Amazon's B2B platform. The Global AI Internet Freedom Fund (GAIIFF) has recently introduced Aitium, a cutting-edge sales intelligence and inventory
The latest report from the British Retail Consortium (BRC) reveals a marked slowdown in the growth of UK retail sales for March. The year-over-year increase stands at 1.1 percent, a significant decline from the 3.5 percent surge observed in March of the previous year and below the three-month
Artificial Intelligence (AI) has revolutionized various sectors, with one of the most significant impacts seen in customer experience (CX). Companies are now able to leverage AI to provide deeper insights into customer behavior and preferences, thereby enhancing targeting and personalization
Urban retail in India is experiencing a transformation characterized by the rapid delivery of fashion items within incredibly short time frames. This shift is largely driven by consumer demand for immediate gratification and the competitive strategies of e-commerce companies striving to cater to
8×8, Inc., a recognized leader in integrated customer experience (CX) platforms, announced the launch of 8×8 JourneyIQ, a solution designed to enhance customer interactions. JourneyIQ enables businesses to effectively track, predict, and optimize customer journeys across all channels and
The demand for innovative and agile point-of-sale (POS) systems in the retail sector has never been more critical than today, as retailers scramble to meet evolving customer expectations and rapidly shifting business needs. Recognizing this imperative, NCR Voyix Corporation (NYSE: VYX) has emerged
How many enterprises are suffering in silence from the weight of outdated technology? It's a question that resonates deeply in today's digital age where innovation is key to survival. With the relentless march of technological advancements, legacy systems have become oppressive barriers to growth,
In an era where customer feedback holds significant weight in shaping business strategies, the role of reliable review platforms becomes more crucial than ever. Trustpilot, a leading independent platform for customer feedback, has recently introduced new features aimed at empowering businesses to
