In an era where the food industry faces relentless pressure to innovate, General Mills stands as a beacon of progress, having transformed its operations through digital technology. With global supply chains growing more complex and consumer expectations shifting toward sustainability and
Introduction In today's fast-paced digital marketplace, the speed and reliability of e-commerce deliveries have become defining factors in shaping consumer trust and loyalty, with businesses racing to meet sky-high expectations for seamless experiences. The ability to deliver goods swiftly and
Today, we’re thrilled to sit down with Zainab Hussain, an e-commerce strategist with a wealth of experience in customer engagement and operations management. As a retail expert, Zainab brings a unique perspective on the evolving landscape of customer experience technology, particularly for
I'm thrilled to sit down with Zainab Hussain, our esteemed retail expert and e-commerce strategist with deep expertise in customer engagement and operations management. With years of experience helping brands transform their customer experience (CX), Zainab offers invaluable insights into the
Setting the Stage for Automation's Next Frontier In the dynamic realm of customer service, agentic AI—autonomous systems designed to manage interactions with minimal human oversight—stands as a beacon of potential transformation, promising to revolutionize how businesses engage with customers. A
Today, we’re thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with deep expertise in customer engagement and operations management. With years of experience helping retailers navigate the complexities of modern commerce, Zainab offers a unique perspective on how
Pioneering Speed in Finance: The Instant Payments Surge In today’s fast-paced economy, the ability to transfer funds in mere seconds has shifted from a luxury to a necessity, with instant payments reshaping the financial services landscape. As businesses and consumers demand quicker, more reliable
In an era where technology is reshaping every facet of business, the retail sector stands at a critical juncture, grappling with the demand for efficiency and personalization at scale. At the Apsara Conference 2025, held in Hangzhou, China, and hosted by Alibaba Cloud, this challenge took center
Setting the Stage for a Tech-Driven Holiday Season In an era where technology shapes nearly every facet of daily life, holiday shopping has emerged as a key battleground for innovation, with a staggering 44% of Millennials and 42% of Gen Z embracing artificial intelligence (AI) tools to navigate
India's retail sector has achieved a staggering milestone during this year's festive season, recording an unprecedented $61.5 billion in sales of goods from Navratri to Diwali, highlighting the industry's dynamism. Coupled with $650 billion in services, this remarkable figure underscores the vital
