William Ainslie

The latest report from the British Retail Consortium (BRC) reveals a marked slowdown in the growth of UK retail sales for March. The year-over-year increase stands at 1.1 percent, a significant decline from the 3.5 percent surge observed in March of the previous year and below the three-month

Artificial Intelligence (AI) has revolutionized various sectors, with one of the most significant impacts seen in customer experience (CX). Companies are now able to leverage AI to provide deeper insights into customer behavior and preferences, thereby enhancing targeting and personalization

Urban retail in India is experiencing a transformation characterized by the rapid delivery of fashion items within incredibly short time frames. This shift is largely driven by consumer demand for immediate gratification and the competitive strategies of e-commerce companies striving to cater to

8×8, Inc., a recognized leader in integrated customer experience (CX) platforms, announced the launch of 8×8 JourneyIQ, a solution designed to enhance customer interactions. JourneyIQ enables businesses to effectively track, predict, and optimize customer journeys across all channels and t

The demand for innovative and agile point-of-sale (POS) systems in the retail sector has never been more critical than today, as retailers scramble to meet evolving customer expectations and rapidly shifting business needs. Recognizing this imperative, NCR Voyix Corporation (NYSE: VYX) has emerged

How many enterprises are suffering in silence from the weight of outdated technology? It's a question that resonates deeply in today's digital age where innovation is key to survival. With the relentless march of technological advancements, legacy systems have become oppressive barriers

In an era where customer feedback holds significant weight in shaping business strategies, the role of reliable review platforms becomes more crucial than ever. Trustpilot, a leading independent platform for customer feedback, has recently introduced new features aimed at empowering businesses to

In an era where quick and secure financial transactions are paramount, MoneyGram and Mastercard have entered into a groundbreaking partnership aimed at revolutionizing digital money movement. This strategic collaboration is designed to enhance the speed, convenience, security, cost-effectiveness,

The retail and service industries are witnessing a profound transformation driven by advancements in robotics technology. Seiko Epson Corporation, along with its subsidiary Epson X Investment Corporation, has made a strategic investment in the U.S.-based startup Blank Beauty, Inc. This

As the year progresses, the retail industry approaches a pivotal moment. Despite ongoing economic uncertainties, the National Retail Federation (NRF) forecasts that U.S. retail sales will continue to grow, albeit at a more moderated pace compared to previous years. With projections indicating a