William Ainslie

Welcome to an exciting conversation about the future of digital commerce and social shopping! Today, we’re thrilled to chat with Zainab Hussain, our esteemed retail expert and e-commerce strategist. With a robust background in customer engagement and operations management, Zainab brings a wealth of

In the bustling streets of New York City, a quiet but pervasive threat has been disrupting the retail sector: a sharp rise in organized retail theft that has cost businesses millions and shaken community safety. Reports indicate that post-pandemic recovery brought with it an alarming spike in such

Setting the Stage for Retail Security Innovation Imagine walking into a supermarket, unaware that a sophisticated system is scanning your face to ensure store safety and smooth transactions, a reality now for shoppers at Sheng Siong in Singapore. As a leading supermarket chain, Sheng Siong has

What if the secret to dominating this holiday season lies in a strategy started months before the first holiday lights flicker on? Retailers are gearing up for one of the most competitive shopping periods yet, with consumers shopping earlier and demanding hyper-personalized experiences. Listrak, a

In today’s fast-paced retail environment, where convenience often dictates customer behavior, businesses face a critical decision about accepting credit card payments—a choice that can significantly boost sales but comes with a hidden cost. Research consistently shows that consumers tend to spend

Setting the Stage for a Beauty Industry Revolution In an era where the global beauty market is projected to surpass $600 billion by 2027, legacy giants like Estée Lauder are under intense pressure to innovate or risk losing ground to agile, digital-first competitors. A staggering 40% of beauty

I'm thrilled to sit down with Zainab Hussain, our esteemed retail expert and e-commerce strategist, who brings a wealth of experience in customer engagement and operations management. Today, we’re diving into the exciting partnership between two innovative forces in the contact center industry,

In a transformative step for the home improvement industry, Lowe’s has embarked on a monumental journey to redefine its professional (Pro) business segment with a staggering $8.8 billion acquisition of Foundation Building Materials (FBM), a prominent distributor of interior building products. This

Imagine a bustling retail store where checkouts are instantaneous, inventory updates in real-time across online and offline channels, and store associates personalize every customer interaction with data at their fingertips. This is no longer a distant vision but a reality shaped by modern point of

Welcome to an insightful conversation on the evolving world of Buy Now, Pay Later (BNPL) services in the UK. Today, we’re joined by Zainab Hussain, a seasoned e-commerce strategist with deep expertise in customer engagement and operations management. With BNPL becoming a retail staple and new