Olivia Paine

Olivia Paine

Customer Experience Advisor
Olivia Paine specializes in retail trends and innovation. She explores emerging trends such as experiential retail, sustainable practices, and digital transformation. Olivia is a creative and forward-thinking writer who inspires her readers to embrace change, experiment with new approaches, and stay ahead of the curve in an increasingly competitive market.
Brandfuel Launches AI PXM for Shopify and SMB eCommerce
E-Commerce Brandfuel Launches AI PXM for Shopify and SMB eCommerce

In a market where product pages decide whether a shopper bounces or buys, fragmented content tools and manual workflows keep small brands from competing at enterprise speed and scale, and that friction bloats costs while allowing inconsistent voice, broken SEO, and slow onboarding to chip away at

Overscheduling: The Silent Tax on Trust and Revenue
Customer Engagement Overscheduling: The Silent Tax on Trust and Revenue

Setting the stage for a crowded reality Back-to-back meetings look like momentum, but leaders across sales, enablement, and customer success describe a quieter truth: chronic overbooking steadily signals disrespect, erodes credibility, and drains revenue even when intentions are good and activity

Thanksgiving 2025 E-Commerce Hits Record As Mobile, AI Surge
Tech & Innovation Thanksgiving 2025 E-Commerce Hits Record As Mobile, AI Surge

Shoppers tapped and scrolled their way to a record Thanksgiving haul even as overall growth cooled, and the story behind the numbers reveals a market where mobile dominance and AI guidance rewrote playbooks long before the evening rush arrived. This roundup brings together the strongest reads from

Is Smart Fulfillment the Missing Link in PH E-Commerce?
E-Commerce Is Smart Fulfillment the Missing Link in PH E-Commerce?

The PH E-Commerce Boom Meets Its Operational Limits Holiday carts fill in minutes, livestream orders spike by the hour, and checkout clicks convert with impressive speed, yet the moment of truth still happens behind warehouse doors where accuracy, timing, and visibility decide who wins repeat

How a Global Super-Peak Is Redefining E-Commerce Logistics
E-Commerce How a Global Super-Peak Is Redefining E-Commerce Logistics

Amid record-breaking promotions and rolling sales events that stretch across borders and calendars, peak-season logistics quietly shifted from episodic firefighting to a sustained, high-stakes operating model that decides winners and losers in global e-commerce. Consumers still expect fast, precise

How Will Gopuff’s $250M Funding Shape Instant Commerce?
Tech & Innovation How Will Gopuff’s $250M Funding Shape Instant Commerce?

In an era where consumer expectations for speed and convenience are skyrocketing, Gopuff stands out as a frontrunner in the instant commerce sector with its recent announcement of a staggering $250 million funding round led by Eldridge Industries and Valor Equity Partners. This significant

Ecommerce Giants Reveal Key Trends in Latest Earnings
Tech & Innovation Ecommerce Giants Reveal Key Trends in Latest Earnings

In a digital marketplace that’s more competitive than ever, ecommerce giants have reported staggering figures, with some online sales growth hitting as high as 27% year-over-year, signaling a seismic shift in how consumers shop. This roundup delves into the latest earnings insights from leading

Autonomous Execution Fabric Revolutionizes B2B Commerce
Tech & Innovation Autonomous Execution Fabric Revolutionizes B2B Commerce

In the sprawling landscape of B2B commerce, a staggering challenge persists: the fragmentation of transaction channels that slows down operations and inflates costs for enterprises worldwide. Billions of dollars are lost annually due to inefficiencies in manual processing across disparate

Zurich Leads with Empathy in Customer Experience Strategy
Customer Engagement Zurich Leads with Empathy in Customer Experience Strategy

In a world where digital interfaces often replace human touch, a staggering 60% of consumers still yearn for companies that genuinely care about their needs, revealing a critical gap in how businesses engage with their audience. Zurich Insurance Group has emerged as a trailblazer, redefining

Agentic AI Revolutionizes Digital Commerce with Autonomy
Tech & Innovation Agentic AI Revolutionizes Digital Commerce with Autonomy

The landscape of digital commerce is undergoing a seismic shift, driven by a technology that promises to redefine how businesses and consumers interact—agentic AI. Imagine a scenario where complex B2B negotiations, once spanning days of back-and-forth, are resolved in mere minutes by autonomous

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