Olivia Paine

Modern e-commerce platforms have become the primary battleground for sophisticated cybercriminals who exploit the very convenience that defines the contemporary shopping experience. As digital storefronts evolve, the frequency of data breaches has reached a critical point where one in three

The relentless grind of managing global supply chains often boils down to a single person staring at a screen, manually reconciling thousands of mismatched line items across disconnected emails. New York-based software firm Didero recently secured $30 million in a funding round co-led by Chemistry

A sweeping investigation into the digital marketplaces where millions of parents shop has revealed significant safety lapses, with products for infants and young children that are banned by federal law still appearing for sale. The new report, titled "Marketplace Safety by Design," conducted by the

In the dynamic world of e-commerce, the line between securing transactions and ensuring a seamless customer experience is finer than ever. We're joined today by Zainab Hussain, a leading e-commerce strategist, to explore the intricacies of modern commerce protection. We'll discuss how authentic

For years, the advertising industry operated on a foundation of proxies and correlations, where metrics like clicks and impressions were accepted as indicators of success, but marketers are now facing intense pressure to prove their advertising directly drives sales. In an "outcomes era" defined by

The modern online shopper's desire for lightning-fast delivery and a clear conscience about environmental impact has created a logistical puzzle that many retailers are still struggling to solve. In response to this challenge, a powerful alliance between global logistics leader DHL and premium home

The very structure of online retail is on the verge of a seismic shift, moving beyond the familiar landscapes of websites and mobile applications toward an ecosystem where autonomous AI agents conduct commerce on our behalf. This emerging paradigm, known as "agentic commerce," envisions a future

A peculiar trend is reshaping the customer experience landscape, where high satisfaction ratings for outsourcing partners no longer translate into long-term loyalty or secure contracts. The CX outsourcing industry is at a pivotal crossroads, shifting from a model of transactional service delivery

The strategic alignment of legacy retail giants with nimble AI-native technology providers is rapidly reshaping an industry that has long balanced tradition with the constant pressure to innovate. The partnership between Impact Analytics and C&A serves as a significant case study in this evolution,

The modern customer experience landscape presents a complex operational puzzle where human agents and their artificial intelligence counterparts often work toward the same goals but are governed by entirely different sets of rules. This division has created a subtle but significant drag on