Olivia Paine

A sweeping investigation into the digital marketplaces where millions of parents shop has revealed significant safety lapses, with products for infants and young children that are banned by federal law still appearing for sale. The new report, titled "Marketplace Safety by Design," conducted by the

In the dynamic world of e-commerce, the line between securing transactions and ensuring a seamless customer experience is finer than ever. We're joined today by Zainab Hussain, a leading e-commerce strategist, to explore the intricacies of modern commerce protection. We'll discuss how authentic

For years, the advertising industry operated on a foundation of proxies and correlations, where metrics like clicks and impressions were accepted as indicators of success, but marketers are now facing intense pressure to prove their advertising directly drives sales. In an "outcomes era" defined by

The modern online shopper's desire for lightning-fast delivery and a clear conscience about environmental impact has created a logistical puzzle that many retailers are still struggling to solve. In response to this challenge, a powerful alliance between global logistics leader DHL and premium home

The very structure of online retail is on the verge of a seismic shift, moving beyond the familiar landscapes of websites and mobile applications toward an ecosystem where autonomous AI agents conduct commerce on our behalf. This emerging paradigm, known as "agentic commerce," envisions a future

A peculiar trend is reshaping the customer experience landscape, where high satisfaction ratings for outsourcing partners no longer translate into long-term loyalty or secure contracts. The CX outsourcing industry is at a pivotal crossroads, shifting from a model of transactional service delivery

The strategic alignment of legacy retail giants with nimble AI-native technology providers is rapidly reshaping an industry that has long balanced tradition with the constant pressure to innovate. The partnership between Impact Analytics and C&A serves as a significant case study in this evolution,

The modern customer experience landscape presents a complex operational puzzle where human agents and their artificial intelligence counterparts often work toward the same goals but are governed by entirely different sets of rules. This division has created a subtle but significant drag on

A seismic shift is underway in Namibia's retail sector, where the long-standing dominance of imported goods on major store shelves is being challenged by an unprecedented invitation from a leading retailer. For decades, local designers have operated on the fringes of the mainstream market, but a

The long-held standard of measuring advertising success by the sheer volume of clicks is rapidly becoming obsolete as artificial intelligence fundamentally rewires how consumers discover and engage with products. A profound shift is underway, moving the industry away from a focus on broad reach and