In an engaging conversation with cybersecurity expert Zainab Hussain, who brings extensive experience in e-commerce strategies and operations management, we delve into the unprecedented surge in ransomware attacks in the first quarter of 2025. The interview unpacks the intricacies of these cyber
Crisp, a pioneer in retail data collaboration, has made significant strides with the recent acquisition of two UK-based companies, Atheon Analytics and ClearBox Analytics. These strategic moves aim to enhance and solidify Crisp's position in both the US and UK retail markets. The acquisitions
In a marketplace where brands jostle for attention, the question arises: How can a well-established cereal brand like Special K carve out a dominant position against escalating private label competition? The answer lies in the unexpected power of artificial intelligence (AI) to decode consumer
Short introduction Retail expert Zainab Hussain is an e-commerce strategist with extensive experience in customer engagement and operations management. In this interview, she delves into the groundbreaking collaboration between Les Mains Bleues and Li & Fung, shedding light on the innovative
Zainab Hussain, an e-commerce strategist specializing in customer engagement and operations management, is known for her innovative strategies in improving customer experience. In this engaging interview, she shares valuable insights on designing and implementing successful customer insights
In the fast-paced world of ecommerce, the issue of returns and claims fraud has become increasingly challenging for retailers. This problem affects not only revenue streams but also complicates operations and customer satisfaction. To address this, Appriss Retail has integrated its fraud prevention
The customer experience (CX) analytics landscape is experiencing a significant transformation, driven by the rise of artificial intelligence (AI). AI's sophisticated ability to process complex data, generate valuable insights, and enable actionable strategies is revolutionizing how businesses
The phenomenon of online shopping has exploded, leading to an unprecedented increase in the volume of product returns. Industry estimates indicate that retail returns are expected to reach an astounding $1 trillion by the end of this year. While this surge in returns presents operational and
The Payment Systems Regulator (PSR) has proposed several crucial remedies aimed at addressing persistent issues in the market for scheme and processing fees charged by Mastercard and Visa. These recommendations follow a comprehensive final report highlighting significant deficiencies in how the
Greek-made products are increasingly being overshadowed by imports as the local market faces rising dependency on goods from other countries. According to the Hellenic Confederation of Commerce and Entrepreneurship’s 2024 report, only 36 percent of products in Greek retail stores are produced l
