In the fast-paced world of ecommerce, the issue of returns and claims fraud has become increasingly challenging for retailers. This problem affects not only revenue streams but also complicates operations and customer satisfaction. To address this, Appriss Retail has integrated its fraud prevention
The customer experience (CX) analytics landscape is experiencing a significant transformation, driven by the rise of artificial intelligence (AI). AI's sophisticated ability to process complex data, generate valuable insights, and enable actionable strategies is revolutionizing how businesses
The phenomenon of online shopping has exploded, leading to an unprecedented increase in the volume of product returns. Industry estimates indicate that retail returns are expected to reach an astounding $1 trillion by the end of this year. While this surge in returns presents operational and
The Payment Systems Regulator (PSR) has proposed several crucial remedies aimed at addressing persistent issues in the market for scheme and processing fees charged by Mastercard and Visa. These recommendations follow a comprehensive final report highlighting significant deficiencies in how the
Greek-made products are increasingly being overshadowed by imports as the local market faces rising dependency on goods from other countries. According to the Hellenic Confederation of Commerce and Entrepreneurship’s 2024 report, only 36 percent of products in Greek retail stores are produced l
Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management, shares her insights on the role of AI in the retail sector. This interview covers the transition of AI into an essential tool, the concerns around its adoption, its ability to augment human
In today's digital age, maintaining a strong online presence is not just advantageous for brands but essential for their survival and competitiveness. Despite this universally recognized necessity, it is surprising to find that many brands are still struggling to provide functional and
In a move set to redefine the landscape of AI-driven customer service, Workato, a leading Enterprise Orchestration platform, has acquired DeepConverse, an AI-based support automation platform. Founded in 2016, DeepConverse has been at the forefront of automating customer support by leveraging
The retail industry is undergoing a transformative phase, driven by the integration of advanced digital technologies that streamline operations, enhance customer experience, and maintain competitiveness in an ever-evolving market. Retailers and related companies are leveraging a variety of
In today's discussion, we're joined by Zainab Hussain, an e-commerce strategist with a wealth of experience in customer engagement and operations management. We'll be exploring various aspects of how advancing technologies like AI, AR, and digital twins are revolutionizing the retail
