Retailers are increasingly grappling with a significant and costly trend: the rising rate of merchandise returns. According to the National Retail Federation (NRF), shoppers are forecasted to return $890 billion worth of merchandise in 2024, which would account for 16.9% of retailers' annual
Artificial Intelligence (AI) is becoming increasingly embedded within the retail industry, transforming everything from product recommendations to customer service automation. While these innovations hold promise, the Zoho survey reveals a complex landscape of consumer perceptions and technological
The rapidly evolving landscape of private label brands has seen significant milestones, with Walmart's Bettergoods and Target's Dealworthy spearheading the movement. Since their launches in early 2024, these brands have experienced remarkable growth, capturing the attention of
The virtual assistant (VA) market is experiencing unprecedented growth, driven by advancements in technology and the increasing need for cost-effective business solutions. Virtual assistants are transforming the way businesses operate, offering a range of services from administrative support to
Navigating the confluence of accounting irregularities and strategic restructuring, Macy’s Inc. finds itself in a challenging period marked by significant hurdles. The situation underlines the retailer’s ongoing efforts to stabilize its financial performance and make pivotal decisions to secure a ro
Artificial Intelligence (AI) is transforming the retail sector by enhancing customer experiences, streamlining business operations, and supporting decision-making processes. AI-driven systems analyze data, automate tasks, and facilitate personalized, efficient experiences for both customers and
The retail industry grapples with significant challenges in mitigating shrinkage, which encompasses losses from theft, fraud, and operational errors. Traditional loss prevention measures, including security personnel, alarms, and cameras, have proven inadequate in addressing the sophisticated and
Augmented Reality (AR) is no longer a futuristic concept; it is a present-day reality that is transforming the e-commerce landscape. From its early days as a novel technology, AR has rapidly evolved and integrated into everyday commercial practices, offering immersive experiences that are changing
Victoria's Secret & Co., under the dynamic leadership of its new CEO Hillary Super, has embarked on a significant comeback, evidenced by a noticeable 6.5% year-over-year increase in third-quarter net sales to $1.3 billion. This positive trajectory marks the company's strongest
A recent survey conducted by Kapture CX has spotlighted significant challenges in the online shopping experience, particularly frustration with customer service, primarily due to ineffective chatbots. According to the poll, 43% of respondents identified ineffective chatbot assistance as their
