Alex Taillon

Alex Taillon

Employment Law Consultant
Alex Taillon is an expert in workforce governance and legal affairs. Alex shares insights into employment law compliance, workplace diversity, and HR best practices. His content is popular with HR professionals, legal advisors, and business leaders who strive to navigate the complexities of workforce management and ethics.
Can Monks' New Data Chief Unite Data and Creative?
Tech & Innovation Can Monks' New Data Chief Unite Data and Creative?

The long-standing chasm between the analytical precision of data scientists and the intuitive artistry of creatives has defined a central challenge in modern marketing, often creating a landscape where insights fail to inspire and creativity lacks empirical grounding. In a decisive move to bridge

Why Aren't Brands Using AI to Fix Customer Service?
Customer Engagement Why Aren't Brands Using AI to Fix Customer Service?

The annual holiday shopping frenzy routinely exposes the fragile foundations of eCommerce customer service, yet the most potent solution for reinforcing these systems remains perplexingly underutilized. As brands navigate an increasingly complex landscape, the gap between the known potential of

Are Double-Day Sales a Goldmine for Small Business?
E-Commerce Are Double-Day Sales a Goldmine for Small Business?

The once-predictable rhythm of the retail year, culminating in a single holiday rush, has been completely rewritten by a series of powerful, digitally-driven shopping festivals. For micro, small, and medium enterprises, the fourth quarter is no longer a simple sprint to the finish but a marathon of

Surfside Expands Commerce Media to In-Store Screens
Customer Engagement Surfside Expands Commerce Media to In-Store Screens

The enduring challenge for modern advertisers has been the difficulty of connecting the vast amount of data gathered from online consumer behavior with the final, decisive moments that occur within the walls of a physical store. Surfside, an omnichannel advertising and retail media platform, is

Darwin CX Fuels Publisher Growth With AI Innovation
Customer Engagement Darwin CX Fuels Publisher Growth With AI Innovation

The New Nexus of Publishing How AI and Community Are Redefining Success Publishing houses today are navigating a complex environment where securing audience loyalty and streamlining operations have become existential challenges. The digital landscape demands constant adaptation, forcing media

UK Retail’s Climate Goals Require Unified Action
Operations & Management UK Retail’s Climate Goals Require Unified Action

A comprehensive new assessment of the UK retail sector’s climate progress has delivered a sobering verdict, revealing that isolated corporate sustainability efforts are failing to move the needle on the industry's most significant source of emissions. While individual retailers have made

Why Is Logistics Reshaping Mexican E-commerce?
E-Commerce Why Is Logistics Reshaping Mexican E-commerce?

The once-predictable rhythm of commerce in Mexico has been replaced by the relentless, high-speed pulse of an e-commerce market where the final mile of delivery now defines the entire customer journey. This structural transformation is not merely about selling online; it is a fundamental

Black Friday Evolves Into an Extended Shopping Season
Customer Engagement Black Friday Evolves Into an Extended Shopping Season

The long-held image of a single, frenetic day of post-Thanksgiving shopping is rapidly becoming a relic of the past, as recent e-commerce data reveals a fundamental transformation in consumer behavior that has reshaped the entire holiday retail landscape. An in-depth analysis of product discovery

Akamai and Visa Partner to Secure the Future of AI Shopping
Tech & Innovation Akamai and Visa Partner to Secure the Future of AI Shopping

A New Era of Commerce Demands a New Paradigm of Security The world of online shopping is on the cusp of a revolutionary transformation. Driven by advancements in artificial intelligence, a new model known as "agentic commerce" is emerging, where autonomous AI agents will soon manage everything from

Is AI Masking the True Value of Affiliates?
Customer Engagement Is AI Masking the True Value of Affiliates?

In a world where Generative AI is rapidly becoming the consumer's primary co-pilot for shopping, the traditional rules of digital marketing are being rewritten. We sat down with e-commerce strategist and retail expert Zainab Hussain to unpack groundbreaking research on this "machine-mediated

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