Alex Taillon

Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management, shares her insights on the role of AI in the retail sector. This interview covers the transition of AI into an essential tool, the concerns around its adoption, its ability to augment human

In today's digital age, maintaining a strong online presence is not just advantageous for brands but essential for their survival and competitiveness. Despite this universally recognized necessity, it is surprising to find that many brands are still struggling to provide functional and

In a move set to redefine the landscape of AI-driven customer service, Workato, a leading Enterprise Orchestration platform, has acquired DeepConverse, an AI-based support automation platform. Founded in 2016, DeepConverse has been at the forefront of automating customer support by leveraging

The retail industry is undergoing a transformative phase, driven by the integration of advanced digital technologies that streamline operations, enhance customer experience, and maintain competitiveness in an ever-evolving market. Retailers and related companies are leveraging a variety of

In today's discussion, we're joined by Zainab Hussain, an e-commerce strategist with a wealth of experience in customer engagement and operations management. We'll be exploring various aspects of how advancing technologies like AI, AR, and digital twins are revolutionizing the retail

As the supply chain ecosystem rapidly evolves, the digitalization of warehouses emerges as a crucial step towards maintaining agility and efficiency in the retail and consumer goods sectors. By now, embracing advanced technologies like AI, robotics, and cloud computing is no longer optional but a

Urban retail logistics face numerous challenges, including inefficient inventory management, significant waste, and overall economic losses, all magnified by the environmental impact of traditional delivery methods. Co-founded by Lili and Serhat Kyuchuk-Pakyuz in early 2023, Ridelogix is a startup

Real-time data readiness is emerging as a crucial determinant of success in the U.S. grocery and retail industry. A comprehensive study involving 390 executives of retail companies with annual revenues exceeding $500 million reveals the significant impact real-time supply chain data has on

In today's dynamic retail environment, technology plays a crucial role in optimizing operations and enhancing customer experiences. Zainab Hussain, an e-commerce strategist with expertise in customer engagement and operations management, joins us to discuss NearbyOne and its innovative

The landscape of supply chain management is on the brink of a sweeping transformation driven by advancements in technology. In 2025, innovative solutions are expected to radically reshape how supply chains operate, making them more efficient, responsive, and intelligent. This article delves into