Alex Taillon

A surge of online orders, a spike in grievances, and a policy pivot converged to put marketplace accountability squarely at the center of Kazakhstan’s e-commerce story, turning platform governance from a back-office concern into a board-level priority as regulators pushed for joint liability and

In a rapidly evolving digital landscape where e-commerce and media are becoming increasingly intertwined, a groundbreaking collaboration has emerged that promises to reshape the marketing ecosystem in Taiwan. TNL Mediagene, a Tokyo-based digital media and data group listed on Nasdaq, has forged a

Picture a consumer journey where a quick TV commercial catches attention during a favorite show, followed by a targeted ad on a streaming app while binge-watching a series, and finally, a sponsored product listing on Amazon seals the deal. This seamless interplay of advertising channels is no

The global e-commerce industry stands at a monumental crossroads as it surges past the staggering milestone of $5 trillion in revenue by 2026, highlighting not only the sector's explosive growth but also signaling a profound transformation in how consumers shop, businesses operate, and markets

Setting the Stage for AI's Role in Customer Service In 2025, the customer service landscape stands at a pivotal juncture, with Artificial Intelligence (AI) positioned as a transformative force, yet struggling to meet high expectations due to various systemic challenges. A staggering 55% of

In the rapidly evolving world of retail, staying ahead of shopper expectations and operational challenges is no easy feat. Today, we’re thrilled to sit down with Zainab Hussain, an e-commerce strategist with deep expertise in customer engagement and operations management. With years of experience

Setting the Stage for a Digital Retail Revolution In an era where online shopping dominates consumer behavior, a staggering 61% of business-to-business (B2B) enterprises have integrated artificial intelligence (AI) to redefine their operations and customer interactions, marking a seismic shift in

In the bustling digital landscape of Southeast Asia, where online shopping has become a cornerstone of daily life, a transformative shift is underway in the fast-moving consumer goods (FMCG) sector, with the region emerging as one of the largest e-commerce markets globally. Businesses face the

Understanding Agentic Commerce in the Ecommerce Landscape The realm of online shopping is undergoing a seismic shift with the advent of agentic commerce, a concept where specialized AI models act autonomously on behalf of shoppers to scout products, offer tailored recommendations, and even complete

A Glimpse into Digital Commerce Dynamics In the ever-evolving landscape of digital commerce, online marketplace stocks have emerged as pivotal players, reshaping how transactions unfold across the globe. The Q3 earnings season has spotlighted both remarkable growth and unexpected investor