Skechers, in collaboration with We Are Social Singapore, has unveiled Luna, an AI-powered retail assistant, at their new Punggol Coast Mall location. This innovative move represents the blending of fashion and technology, aiming to enhance the overall shopping experience. Luna engages customers through an interactive kiosk or via Telegram, using advanced AI speech-to-speech technology to provide an intuitive, natural interaction.
The introduction of Luna signifies Skechers’ dedication to incorporating digital solutions in its retail operations, bridging the gap between in-store and online shopping environments. By offering personalized style guidance and product recommendations, Luna facilitates dynamic and engaging conversations between shoppers and the Skechers brand, thus fostering a sense of connection and loyalty.
Luna’s capabilities highlight the potential for future retail experiences to be increasingly tailored, offering not just product suggestions but interactive engagement on multiple platforms. Customers visiting the Punggol Coast Mall can experience this cutting-edge retail innovation firsthand, while those unable to visit in person can interact with Luna through Telegram.
This initiative underscores Skechers’ efforts to create seamless shopping ecosystems, strengthening the brand’s customer relationships. By integrating Luna into their retail strategy, Skechers is setting a new standard for how technology can enhance the shopping journey, offering a glimpse into the evolution of retail personalization and interactivity.
