In celebrating its 100th year in retail, Ace Hardware is making significant strides in modernizing store operations through digital transformation. A pivotal move in this venture includes harnessing VusionGroup’s cutting-edge digital shelf label (DSL) technology, which utilizes the VusionOX Bluetooth-based Internet of Things (IoT) operating system. The DSLs are integrated with the VusionCloud IoT cloud management software, offering real-time pricing accuracy and swift updates within individual stores. With the integration of digital price tags that can be updated within seconds, Ace Hardware aims to enhance operational efficiency. This innovative approach not only optimizes pricing processes but also allows Ace Hardware to remotely monitor and manage these tags via the VusionCloud platform, thereby streamlining inventory and operational workflows.
Enhanced In-Store Operations
One of the remarkable features of these digital shelf labels is the incorporation of LEDs, which significantly improves various in-store tasks such as picking, wayfinding, and stock management. The LED features make it easier for employees to locate and fulfill customer orders quickly, thus accelerating in-store operations. Additionally, Ace Hardware plans to integrate more advanced VusionGroup solutions in the future, which include out-of-stock detection and planogram compliance to optimize shelf space and product availability further. Philippe Bottine, CEO Americas & group deputy CEO of VusionGroup, expressed his excitement about partnering with Ace Hardware, particularly in its 100th year, emphasizing the shared vision for retail excellence. This technological transition is designed to not only bolster operational efficiency but also sustain Ace Hardware’s longstanding commitment to exceptional customer service.
Strategic Growth and Future Plans
Headquartered in Oak Brook, Illinois, Ace Hardware operates over 5,000 stores globally and generates annual revenue of approximately $6.9 billion. As part of its growth strategy, Ace Hardware plans to open an additional 200 new stores in 2024. This aggressive expansion plan aligns with its digital transformation initiatives, underscoring its commitment to innovation and growth in the highly competitive DIY retail sector. Eric Webb, director of store systems and operations at Ace Hardware, highlighted that these technological advancements are pivotal in supporting both operational efficiency and the quality of customer service. By continuously evolving its technological infrastructure, Ace Hardware is setting a benchmark for modern retail operations. The ongoing partnership with VusionGroup signifies a critical step toward future-proofing the company, ensuring precision, efficiency, and customer satisfaction while also paving the way for continued physical and technological expansion.
