In today’s rapidly evolving business landscape, delivering exceptional customer experience (CX) while scaling operations remains a significant challenge for companies of all sizes, and Ty Givens, the Founder and CEO of CX Collective, brings a wealth of knowledge to this complex issue. Drawing from
Understanding the U.S. Small Merchant Landscape In the heart of American communities, small merchants form the backbone of local economies, contributing significantly to job creation and cultural vitality with millions of businesses ranging from corner stores to family-run diners. These
In an era where global e-commerce dominates retail discussions, consider the staggering reality that over 50% of UK shoppers and nearly a third of U.S. consumers now purchase from international stores, reflecting a seismic shift in how retailers must operate to stay competitive. Yet, with this
Imagine a financial landscape where transactions happen in the blink of an eye, yet the complexity behind each payment threatens to slow down innovation. With digital payments projected to surpass $10 trillion globally by 2026, financial institutions face mounting pressure to modernize
In today's retail landscape, where customer acquisition costs continue to soar, retaining loyal customers has become a critical challenge for brands aiming to sustain growth, and imagine a scenario where a one-time buyer slips through the cracks due to a lack of personalized engagement, costing a
Imagine a multinational corporation struggling to manage customer interactions across dozens of countries, where outdated phone systems lead to dropped calls and frustrated clients, a scenario all too common as enterprises grapple with the rapid evolution of voice technologies in customer
