I'm thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist and retail expert with a deep background in customer engagement and operations management. With years of experience helping businesses enhance their customer experiences through innovative technology, Zainab offers
In an era where customer expectations are at an all-time high, with 73% of consumers demanding personalized and instantaneous support across digital channels, the customer experience (CX) landscape is undergoing a profound transformation. This market analysis dives into the recent $30 million
Imagine a bustling retail store during the holiday season, with long lines of customers waiting to check out, and the manager scrambling to ensure inventory levels are updated in real time to avoid stockouts. In such high-stakes environments, the choice of a Point of Sale (POS) system can make or
The Rise of B2B Ecommerce and Shopify’s Position In today’s digital economy, B2B ecommerce has emerged as a powerhouse, transforming how businesses transact on a global scale with transactions worth trillions annually. Unlike consumer-focused retail, this sector involves larger order volumes,
Imagine a world where every customer interaction, whether through a chatbot or a human agent, is not just recorded but deeply understood, offering businesses a crystal-clear window into consumer needs and frustrations. This is no longer a distant vision but a reality shaped by Conversational AI
In a transformative stride that signals a new era for digital retail, BigCommerce Holdings, Inc. has officially rebranded to Commerce.com, Inc., bringing together its core platform alongside Feedonomics and Makeswift under one unified parent brand. This strategic overhaul, accompanied by a stock
