Imagine a small town where local businesses are the heartbeat of the community, driving economic growth and fostering a sense of belonging through exceptional service and innovation. In Bowling Green, Ohio, this vision comes to life each year as the Chamber of Commerce prepares to honor the best of
Overview of AI's Impact on Retail and Beyond Imagine a world where the checkout line at your local store is managed not by a cashier, but by an algorithm that predicts your needs before you even reach the counter, signaling a profound shift in retail. This scenario is fast becoming reality as
Imagine a multinational corporation struggling to manage customer interactions across dozens of countries, where outdated phone systems lead to dropped calls and frustrated clients, a scenario all too common as enterprises grapple with the rapid evolution of voice technologies in customer
I'm thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with deep expertise in customer engagement and operations management. With her finger on the pulse of modern retail and research methodologies, Zainab offers unique insights into how conversational surveys are
Introduction to AI in Contact Center Workforce Management Imagine a bustling contact center where hundreds of agents juggle customer inquiries across phone, chat, and email, while supervisors scramble to predict demand spikes and prevent service delays. This high-stakes environment, where every
Setting the Stage for AI-Driven Customer Service Transformation Imagine a world where customer inquiries are resolved in seconds, regardless of time zones or peak hours, with responses tailored to individual preferences. This is no longer a distant vision but a reality shaped by conversational
