Imagine a bustling call center where agents are overwhelmed by customer complaints about connectivity disruptions. The $200 billion telecom industry is dealing with frustrating customer experiences and high churn rates. Enter Visual Agentic AI, a groundbreaking technology swiftly rewriting the
The Challenge of Customer Service Imagine reaching out for help with a product issue and getting stuck in a loop of escalations, waiting countless hours just to have someone hear your concerns. A study reveals that nearly 60% of customers feel frustrated by the extensive wait times and layers of
The concept of checkout-free technology in retail, once seen as a futuristic novelty, has steadily advanced and become a significant topic of discussion in the retail industry today. This innovative approach promised to revolutionize the shopping experience by eliminating traditional checkout
In today's fast-evolving world of customer experience automation, Zainab Hussain stands at the forefront as a renowned e-commerce strategist. She possesses deep insights into how organizations can effectively manage customer interactions and harness technology for enhanced engagement. Her
As we explore the realm of customer experience and seamless integration, I’m thrilled to have Zainab Hussain, an e-commerce strategist with rich expertise in customer engagement and operations management, sharing her insights today. In this interview, we delve into the strategic partnership between
Conversational AI platforms have revolutionized communication technology, offering solutions that have streamlined and enhanced both business and customer experiences. Recent advancements have been marked by sophisticated tools, such as IntelePeer's SmartAnalytics, which promise to unlock new
