iQmetrix, a prominent provider of interconnected commerce solutions specifically for telecom retail, has recently unveiled iQ Payments, a groundbreaking mobile-first payment solution designed to modernize and elevate the retail experience. This advanced technology aims to help retailers stay ahead
In today's digital age, maintaining a strong online presence is not just advantageous for brands but essential for their survival and competitiveness. Despite this universally recognized necessity, it is surprising to find that many brands are still struggling to provide functional and
In a world where time is precious and convenience is paramount, Dollar Shave Club has emerged as a leader in transforming the grooming industry by introducing a remarkable subscription-based service for razor deliveries. Launched in 2012, the innovative concept caught widespread attention, not just
In a move set to redefine the landscape of AI-driven customer service, Workato, a leading Enterprise Orchestration platform, has acquired DeepConverse, an AI-based support automation platform. Founded in 2016, DeepConverse has been at the forefront of automating customer support by leveraging
Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's latest
In the fast-paced world of ecommerce, managing returns effectively has become a critical aspect for retailers. As online shopping continues to grow, so do the challenges and opportunities associated with the returns process. Retailers must not only address these challenges to preserve margins but
