Service

8×8 Promotes Creovai to Elevate Customer Experience with AI
Customer Engagement 8×8 Promotes Creovai to Elevate Customer Experience with AI

As we explore the realm of customer experience and seamless integration, I’m thrilled to have Zainab Hussain, an e-commerce strategist with rich expertise in customer engagement and operations management, sharing her insights today. In this interview, we delve into the strategic partnership between

Conversational AI Platforms – A Review
Tech & Innovation Conversational AI Platforms – A Review

Conversational AI platforms have revolutionized communication technology, offering solutions that have streamlined and enhanced both business and customer experiences. Recent advancements have been marked by sophisticated tools, such as IntelePeer's SmartAnalytics, which promise to unlock new

Walmart Embraces AI for Personalized Shopping Experience
Tech & Innovation Walmart Embraces AI for Personalized Shopping Experience

Zainab Hussain, a seasoned voice in the world of retail technology, joins us to dive deep into Walmart's ambitious AI integration strategies. With a wealth of experience in e-commerce strategy, Zainab sheds light on how Walmart is navigating the evolving landscape of AI to enhance both customer and

Pio Transforms Liquor Retail with First U.S. Automation Launch
Tech & Innovation Pio Transforms Liquor Retail with First U.S. Automation Launch

In a significant breakthrough for the retail industry, Goody Goody Liquor Stores have partnered with Bastian Solutions to unveil Pio, a pioneering modular goods-to-person system designed by AutoStore. This marks the first use of Pio technology in a U.S. retail environment, redefining efficiency and

Concentrix Unveils iX Hero to Transform Customer Service
Customer Engagement Concentrix Unveils iX Hero to Transform Customer Service

In today's interview, we delve into the transformative world of customer experience technology with Zainab Hussain, an esteemed e-commerce strategist. Known for her expertise in customer engagement and operations management, Zainab provides us with valuable insights into the launch of iX Hero by

Alorica Launches CX2GO for Scalable Customer Support Solutions
Customer Engagement Alorica Launches CX2GO for Scalable Customer Support Solutions

In a world where startups and established businesses alike seek innovative ways to excel in customer service, Zainab Hussain, a renowned e-commerce strategist, shares insights into the essential elements of contact center solutions. Today, we delve into Alorica's CX2GO, an enterprising solution

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