Service

Can Texting Boost Business Revenue Effectively?
Tech & Innovation Can Texting Boost Business Revenue Effectively?

Meet Zainab Hussain, a seasoned expert in e-commerce strategy and customer engagement. With an accomplished background in operations management, Zainab offers a wealth of knowledge in enhancing business communication across digital platforms. Her insights into improving customer connections using

Visual Agentic AI – A Review
Customer Engagement Visual Agentic AI – A Review

Imagine a bustling call center where agents are overwhelmed by customer complaints about connectivity disruptions. The $200 billion telecom industry is dealing with frustrating customer experiences and high churn rates. Enter Visual Agentic AI, a groundbreaking technology swiftly rewriting the

How Does Empowering Agents Revolutionize Customer Experience?
Customer Engagement How Does Empowering Agents Revolutionize Customer Experience?

The Challenge of Customer Service Imagine reaching out for help with a product issue and getting stuck in a loop of escalations, waiting countless hours just to have someone hear your concerns. A study reveals that nearly 60% of customers feel frustrated by the extensive wait times and layers of

The Future of Checkout-Free Technology in Retail
E-Commerce The Future of Checkout-Free Technology in Retail

The concept of checkout-free technology in retail, once seen as a futuristic novelty, has steadily advanced and become a significant topic of discussion in the retail industry today. This innovative approach promised to revolutionize the shopping experience by eliminating traditional checkout

Is Voice-Led Automation the Future of Customer Experience?
Tech & Innovation Is Voice-Led Automation the Future of Customer Experience?

In today's fast-evolving world of customer experience automation, Zainab Hussain stands at the forefront as a renowned e-commerce strategist. She possesses deep insights into how organizations can effectively manage customer interactions and harness technology for enhanced engagement. Her

8×8 Promotes Creovai to Elevate Customer Experience with AI
Customer Engagement 8×8 Promotes Creovai to Elevate Customer Experience with AI

As we explore the realm of customer experience and seamless integration, I’m thrilled to have Zainab Hussain, an e-commerce strategist with rich expertise in customer engagement and operations management, sharing her insights today. In this interview, we delve into the strategic partnership between

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