In a significant breakthrough for the retail industry, Goody Goody Liquor Stores have partnered with Bastian Solutions to unveil Pio, a pioneering modular goods-to-person system designed by AutoStore. This marks the first use of Pio technology in a U.S. retail environment, redefining efficiency and
In today's interview, we delve into the transformative world of customer experience technology with Zainab Hussain, an esteemed e-commerce strategist. Known for her expertise in customer engagement and operations management, Zainab provides us with valuable insights into the launch of iX Hero
In a world where startups and established businesses alike seek innovative ways to excel in customer service, Zainab Hussain, a renowned e-commerce strategist, shares insights into the essential elements of contact center solutions. Today, we delve into Alorica's CX2GO, an enterprising
In today's fast-paced eCommerce environment, delivering personalized experiences while managing costs is a challenge many businesses face. As companies strive to meet consumer expectations, leveraging technology becomes crucial, especially with the integration of emotional intelligence into AI
In our fast-paced digital era, customer experience (CX) has become paramount. To provide insights into this evolving landscape, we have Zainab Hussain with us, an accomplished e-commerce strategist known for her expertise in customer engagement and operations management. Zainab's journey
The e-commerce landscape has undergone a rapid transformation, with delivery speed often being hailed as a cornerstone of customer satisfaction. Yet, a new debate has shifted the spotlight, questioning whether the obsession with speed actually overshadows more pressing factors, such as reliability
