Service

AI in Customer Support: Why Humans Remain Indispensable
Customer Engagement AI in Customer Support: Why Humans Remain Indispensable

In today's rapidly advancing technological landscape, businesses are constantly seeking innovative ways to streamline operations and enhance customer satisfaction. Artificial intelligence (AI) has emerged as a powerful tool within this dynamic environment, revolutionizing various aspects of

Fisher & Paykel Enhances Smart Appliances with AI Predictive Maintenance
Tech & Innovation Fisher & Paykel Enhances Smart Appliances with AI Predictive Maintenance

Fisher & Paykel, a luxury appliance manufacturer founded in New Zealand in 1934, is enhancing its smart appliance initiatives through predictive maintenance using AI technology. By leveraging Salesforce's Agentforce, Fisher & Paykel initially improved customer service through

Neuron7.ai Adds Chief Sales Officer of Genesys to Board
Customer Engagement Neuron7.ai Adds Chief Sales Officer of Genesys to Board

In the dynamic world of e-commerce and operations management, few can rival the expertise of Zainab Hussain. As an accomplished e-commerce strategist, she has a wealth of experience in customer engagement and operations management, making her insights invaluable for anyone looking to understand the

Unilever's AI-Driven Platform Revolutionizes Retail in Emerging Markets
Tech & Innovation Unilever's AI-Driven Platform Revolutionizes Retail in Emerging Markets

Emerging markets have consistently faced challenges in maintaining efficient retail operations, with small storefronts often struggling to keep up with supply and demand intricacies. Unilever has recently introduced a groundbreaking digital distributive trade platform that is turning the tide.

Can E-Commerce Thrive Amid Air Cargo's Regulatory Challenges?
E-Commerce Can E-Commerce Thrive Amid Air Cargo's Regulatory Challenges?

Zainab Hussain, an e-commerce strategist, is renowned for her insights into customer engagement and operations management. Her expertise makes her uniquely qualified to discuss the intersection of e-commerce and air cargo, particularly about current trends and future forecasts. How significant is

How Is AI Revolutionizing Retail for Customers and Employees?
Tech & Innovation How Is AI Revolutionizing Retail for Customers and Employees?

In today's retail landscape, the synergy of people and processes enriched by AI promises transformative experiences for both customers and employees. Zainab Hussain, an expert e-commerce strategist, brings valuable insights into the latest AI-driven innovations in retail. How is AI enhancing

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