In the face of escalating inflation, American consumers are facing a stark reality check about their purchasing power. A survey by Prosper Insights & Analytics indicates that over 50% of US shoppers are worried about their ability to sustain their current way of life as prices soar.
In today's digital era, incorporating artificial intelligence into customer engagement is a growing trend. Twilio's annual State of Customer Engagement Report, now in its fifth year, underscores the significance of data transparency within this context. The report is anchored in a
Google has made a significant leap in customer engagement technology with the introduction of its Gemini AI platform at the Google Cloud Next conference. This innovative AI system is revolutionizing customer service by powering chatbots for giants like Best Buy, IHG, and Mercedes Benz, offering a
