The 2025 National Retail Federation's Big Show (NRF 2025) in New York City gathered senior retailers and technology providers to discuss the transformative impact of artificial intelligence (AI) on the retail sector. The event, attended by over 40,000 participants from 105 countries, highlighted
Zainab Hussain is an e-commerce strategist with a wealth of experience in customer engagement and operations management. In this interview, she shares her insights on eCommerce strategies, profitability, and the future of online retail. Can you briefly describe StoreHero’s value proposition?
Amazon, the e-commerce giant, has launched its premier brick-and-mortar store in Italy on February 12, 2025. This key development marks Amazon’s further expansion into Europe, particularly in the heart of Milan. The newly opened store, named Amazon Parafarmacia & Beauty, is designed to provide a
In the rapidly evolving world of e-commerce, maintaining customer satisfaction is becoming increasingly challenging for online retailers, as more consumers demand seamless, personalized shopping experiences. The American Customer Satisfaction Index (ACSI) has recently revealed a concerning trend
Nordstrom has launched the second part of its “Nordstrom for Everything New York” campaign, emphasizing the significance of New York City as a pivotal market for the retailer. This campaign builds on the celebration of the fifth anniversary of Nordstrom's New York flagship store, aiming to
In today’s globalized, digital-first marketplace, customer expectations have reached unprecedented levels. This change in consumer behavior is primarily driven by significant technological advancements and increased connectivity. The proliferation of smartphones and the internet has empowered
