Our Retail expert, Zainab Hussain, is an e-commerce strategist with a wealth of experience in customer engagement and operations management. Today, she shares her insights on Lowe’s innovative new AI tool, the Mylow Companion, and reflects on its transformative impact on the retail landscape. Who
In an era where digital transactions are increasingly prevalent, the retail sector's reliance on advanced technology leaves it vulnerable to cyber attacks that disrupt operations and significantly impact consumers. Incidents like the recent cyber attack on Marks & Spencer (M&S) highlight these
In today’s business world, communicating seamlessly across different languages is vital for fostering global customer relationships. Various industries face the challenge of effectively bridging language barriers to deliver superior customer service. Ibex Wave iX Translate emerges as a powerful
In today's rapidly advancing technological landscape, businesses are constantly seeking innovative ways to streamline operations and enhance customer satisfaction. Artificial intelligence (AI) has emerged as a powerful tool within this dynamic environment, revolutionizing various aspects of
Fisher & Paykel, a luxury appliance manufacturer founded in New Zealand in 1934, is enhancing its smart appliance initiatives through predictive maintenance using AI technology. By leveraging Salesforce's Agentforce, Fisher & Paykel initially improved customer service through automations and AI
In the dynamic world of e-commerce and operations management, few can rival the expertise of Zainab Hussain. As an accomplished e-commerce strategist, she has a wealth of experience in customer engagement and operations management, making her insights invaluable for anyone looking to understand the
