The global Retail Training Service market is undergoing a transformative phase, guided by evolving consumer needs and technological advancements. A new comprehensive report from Orbis Research sheds light on the current market dynamics, growth avenues, and challenges faced by industry players. Key
The integration of Generative AI (Gen AI) into customer service is nothing short of revolutionary. It's reshaping the connections between consumers and companies, promising a blend of efficiency and personalization that was once a distant dream. With Gen AI, businesses can now wield the power
In the face of escalating inflation, American consumers are facing a stark reality check about their purchasing power. A survey by Prosper Insights & Analytics indicates that over 50% of US shoppers are worried about their ability to sustain their current way of life as prices soar.
In today's digital era, incorporating artificial intelligence into customer engagement is a growing trend. Twilio's annual State of Customer Engagement Report, now in its fifth year, underscores the significance of data transparency within this context. The report is anchored in a
Google has made a significant leap in customer engagement technology with the introduction of its Gemini AI platform at the Google Cloud Next conference. This innovative AI system is revolutionizing customer service by powering chatbots for giants like Best Buy, IHG, and Mercedes Benz, offering a
