Service

As businesses across every sector integrate artificial intelligence into their operations, an intriguing strategic divergence is emerging among the market’s most innovative leaders, fundamentally challenging the initial, narrow focus on cost reduction. While the prevailing narrative has long

With a formidable background as an e-commerce strategist specializing in customer engagement and operations, Zainab Hussain has built a reputation for transforming complex global systems into models of efficiency. Her expertise lies in steering large-scale modernization initiatives that not only

A Seismic Shift in the Global Customer Experience Landscape The customer experience sector has just witnessed a landmark consolidation that redefines the competitive landscape. iQor CXBPO™, a global titan in managed services and technology, has officially acquired OP360, a rapidly growing and

Today, we're joined by Zainab Hussain, an e-commerce strategist whose work in customer engagement and operations management gives her a unique perspective on one of the most persistent—and outdated—adages in business. We're moving beyond the simple idea that the customer is always right to explore

The Core Question: Challenging the Cost of Digital Real Estate In the sprawling digital economy, domain names are the foundational plots of land upon which brands are built. Yet, for decades, buying and selling this prime digital real estate has come with a hefty tax: the sales commission.

A dangerous illusion persists within the modern boardroom, where executive confidence in customer loyalty starkly contrasts with the reality of consumer sentiment, creating a staggering 50% perception gap. This chasm is not a minor discrepancy but a critical business vulnerability, amplified by the