In today's retail landscape, the synergy of people and processes enriched by AI promises transformative experiences for both customers and employees. Zainab Hussain, an expert e-commerce strategist, brings valuable insights into the latest AI-driven innovations in retail. How is AI enhancing
The world of retail is undergoing a dramatic transformation, significantly influenced by the rapid advancement and strategic utilization of retail media. This remarkable shift is not confined to the digital realm alone but spans across the conventional physical store environments, creating a
China's e-commerce giant JD.com has embarked on an expansion into the UK market with the trial launch of its self-operated retail platform, Joybuy, in the London area. Initially, Joybuy is catering to a select group of "seed" users while actively recruiting merchants. The platform
Artificial Intelligence (AI) has revolutionized various sectors, with one of the most significant impacts seen in customer experience (CX). Companies are now able to leverage AI to provide deeper insights into customer behavior and preferences, thereby enhancing targeting and personalization
8×8, Inc., a recognized leader in integrated customer experience (CX) platforms, announced the launch of 8×8 JourneyIQ, a solution designed to enhance customer interactions. JourneyIQ enables businesses to effectively track, predict, and optimize customer journeys across all channels and t
In today's dynamic B2B landscape, understanding buyer behavior is crucial for driving successful engagements. We have the privilege of speaking with Zainab Hussain, an e-commerce strategist specializing in customer engagement and operations management, who will share insights drawn from the
