Service

In a retail landscape transformed by economic shifts and evolving consumer habits, the role of artificial intelligence has moved from a novel curiosity to a cornerstone of modern ecommerce. To understand the currents shaping 2026, we sat down with Zainab Hussain, an e-commerce strategist with deep

A customer’s meticulously planned vacation unravels due to a canceled flight, and in their moment of distress, they are met with a chatbot that perfectly mirrors their language of frustration, yet offers no tangible solution. This scenario is no longer a futuristic hypothetical; it is an

The annual holiday shopping frenzy routinely exposes the fragile foundations of eCommerce customer service, yet the most potent solution for reinforcing these systems remains perplexingly underutilized. As brands navigate an increasingly complex landscape, the gap between the known potential of

The once-predictable rhythm of the retail year, culminating in a single holiday rush, has been completely rewritten by a series of powerful, digitally-driven shopping festivals. For micro, small, and medium enterprises, the fourth quarter is no longer a simple sprint to the finish but a marathon of

A Widening Chasm Between Technological Promise and Customer Reality While businesses have championed artificial intelligence as the definitive solution for superior customer service, promising unparalleled efficiency and instant responses, a starkly different reality has emerged for consumers. A

Introduction Is FIXYR the Future of Automated Support The relentless demand for instant, accurate customer support has pushed businesses to a critical crossroads where automation must coexist with uncompromising data security. This review aims to determine if Fobi's FIXYR Agentic AI platform is a