Service

A Seismic Shift in the Global Customer Experience Landscape The customer experience sector has just witnessed a landmark consolidation that redefines the competitive landscape. iQor CXBPO™, a global titan in managed services and technology, has officially acquired OP360, a rapidly growing and

Today, we're joined by Zainab Hussain, an e-commerce strategist whose work in customer engagement and operations management gives her a unique perspective on one of the most persistent—and outdated—adages in business. We're moving beyond the simple idea that the customer is always right to explore

The Core Question: Challenging the Cost of Digital Real Estate In the sprawling digital economy, domain names are the foundational plots of land upon which brands are built. Yet, for decades, buying and selling this prime digital real estate has come with a hefty tax: the sales commission.

A dangerous illusion persists within the modern boardroom, where executive confidence in customer loyalty starkly contrasts with the reality of consumer sentiment, creating a staggering 50% perception gap. This chasm is not a minor discrepancy but a critical business vulnerability, amplified by the

The true measure of an organization's competence is not found in its glossy marketing or five-star online ratings, but in how it navigates the unexpected friction of a minor, non-standard customer issue. For one family in the United Kingdom, a simple two-day energy charge of just £27 became the

The most critical moments in a business-to-business relationship often happen in silence, a sudden drop in product usage or an overlooked sensor anomaly that precedes catastrophic failure, moments that traditional business systems were never designed to capture. For decades, the B2B world operated