William Ainslie sits down with Zainab Hussain, an e-commerce strategist known for bridging customer engagement with operations management. With Black Friday and Cyber Monday shaping up to be a record-breaker—VoucherCodes projects £9.52 billion in spend, up 4.2% year over year, and Nationwide
A surge of online orders, a spike in grievances, and a policy pivot converged to put marketplace accountability squarely at the center of Kazakhstan’s e-commerce story, turning platform governance from a back-office concern into a board-level priority as regulators pushed for joint liability and
The global e-commerce industry stands at a monumental crossroads as it surges past the staggering milestone of $5 trillion in revenue by 2026, highlighting not only the sector's explosive growth but also signaling a profound transformation in how consumers shop, businesses operate, and markets
In an era where digital transactions dominate consumer behavior, Postes Canada, the backbone of the nation's postal system, has reported a staggering 200% surge in parcel volumes, driven by the unrelenting rise of e-commerce. This dramatic increase reflects a broader transformation in how Canadians
Setting the Stage for a Digital Retail Revolution In an era where online shopping dominates consumer behavior, a staggering 61% of business-to-business (B2B) enterprises have integrated artificial intelligence (AI) to redefine their operations and customer interactions, marking a seismic shift in
The digital marketplace has transformed how consumers engage with second-hand fashion, but a troubling concern looms large over platforms like Vinted, a leading European resale app. Reports of inappropriate advertisements redirecting young users to adult content have sparked alarm, raising a
