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Are Brands Failing to Fulfill Their Online Service Promises?
Customer Engagement Are Brands Failing to Fulfill Their Online Service Promises?

In today's digital age, maintaining a strong online presence is not just advantageous for brands but essential for their survival and competitiveness. Despite this universally recognized necessity, it is surprising to find that many brands are still struggling to provide functional and

How Is Mastercard Embedding BNPL Solutions Beyond Retail?
Tech & Innovation How Is Mastercard Embedding BNPL Solutions Beyond Retail?

rawpixel.com In this interview, we have the pleasure of speaking with Zainab Hussain, an e-commerce strategist known for her expertise in customer engagement and operations management. Today, she will be sharing insights into Mastercard’s approach to the Buy Now, Pay Later (BNPL) market. The

Retail Industry Embraces Digital Tech for Enhanced Operations and Experience
Tech & Innovation Retail Industry Embraces Digital Tech for Enhanced Operations and Experience

The retail industry is undergoing a transformative phase, driven by the integration of advanced digital technologies that streamline operations, enhance customer experience, and maintain competitiveness in an ever-evolving market. Retailers and related companies are leveraging a variety of

How Are New Ecommerce Tools Revolutionizing Online Merchants?
E-Commerce How Are New Ecommerce Tools Revolutionizing Online Merchants?

The rapid evolution of ecommerce tools is ushering in a new era for online merchants, offering innovative solutions to streamline operations, enhance customer experiences, and drive sales. The integration of cutting-edge technologies such as artificial intelligence, augmented reality, and seamless

Saks Global Faces Vendor Backlash Over Payment Delays and Liquidity Woes
E-Commerce Saks Global Faces Vendor Backlash Over Payment Delays and Liquidity Woes

Saks Global is currently grappling with significant financial challenges, primarily stemming from delayed payments to its vendors. This predicament has raised widespread concern over the retailer's financial health and its ability to sustain stable business operations. The recent merger with Neiman

Future Trends in Retail Loyalty Programs: Personalization and Technology
Customer Engagement Future Trends in Retail Loyalty Programs: Personalization and Technology

The landscape of retail loyalty programs is undergoing a significant transformation, driven by advancements in technology and evolving consumer preferences. As we look towards 2025, several key trends are poised to shape the future of these programs, making them more personalized, convenient, and

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