Luxury fashion shoppers are increasingly turning to artificial intelligence (AI) to enhance their online shopping experiences. A recent survey by Saks Global has shed light on how this elite demographic is adopting AI technology, their preferences for personalized services, and their ongoing
Costco has built a reputation as a leader in the wholesale retail industry, famed for its extraordinary customer loyalty. With a groundbreaking membership renewal rate, the company stands as a paragon of how to keep customers coming back. This article delves into the strategies and practices that
The shopping landscape is evolving, driven by tech-enabled solutions and consumers' demand for personalized experiences. As we look towards 2025, understanding these shifts becomes crucial for brands aiming to foster loyalty and satisfy their customers. The Consumer Journey Personalized
In today's polarized world, brands are finding it increasingly challenging to retain and build customer loyalty. Amidst the complexity, focusing on community building, local engagement, and emotional appeal is becoming essential. By fostering a sense of belonging, connecting with customers
Loyalty programs are ubiquitous in the retail and Consumer Packaged Goods (CPG) sectors, especially in markets like the UK, where 80% of consumers belong to at least one. Despite their prevalence, many loyalty schemes fall short of their financial potential. This article dissects these challenges
In this interview, we sit down with Zainab Hussain, an e-commerce strategist with extensive experience in customer engagement and operations management, to discuss the exciting transformation of retail spaces and the incorporation of digital innovations. Our conversation covers the drivers behind
