In the rapidly evolving world of e-commerce, maintaining customer satisfaction is becoming increasingly challenging for online retailers, as more consumers demand seamless, personalized shopping experiences. The American Customer Satisfaction Index (ACSI) has recently revealed a concerning trend
In a significant move to enhance its leadership in the eCommerce sector, Mirakl's acquisition of Adspert has sparked considerable interest and generated discussions about the future of retail media and AI-driven innovations. This strategic acquisition aims to strengthen Mirakl's marketplace and
The COVID-19 pandemic has undoubtedly reshaped the landscape of shopping, placing a remarkable emphasis on the need for strong and compelling eCommerce experiences. Research from McKinsey & Company reveals that businesses are hastening their shift to online platforms, pushing forward their
Enterprise Resource Planning (ERP) systems are crucial tools for modern retailers, centralizing data from various business operations such as inventory, sales, order management, and customer relationship management. This guide explores the top ERP vendors in 2025, emphasizing those integrating
eBay has embarked on an innovative journey with the introduction of Operator, an AI assistant developed in collaboration with OpenAI, aiming to revolutionize the shopping and selling experience on its platform. Operator represents a significant leap in the field of artificial intelligence,
Bookshop.org is revolutionizing the bookstore industry with its introduction of a new e-book platform, allowing independent bookstores to sell e-books directly and retain 100% of the profits. With the ever-growing dominance of online retail giants like Amazon, independent bookstores have struggled
