In the fast-paced realm of customer service, chatbots have emerged as both a revolutionary tool and a potential pitfall for businesses striving to enhance user satisfaction, but their implementation often reveals critical flaws. Since their inception in 1966 with ELIZA, a simple conversational
Imagine conducting an online search for a new product, only to be met with an AI-generated summary that feels more confusing than helpful, leaving you frustrated and skeptical. This experience is a reality for many, as recent studies reveal that over half of consumers harbor doubts about the
The Intersection of Global Travel and Local Retail Imagine a small boutique in a quaint European village suddenly receiving orders from halfway across the world, all thanks to a passing traveler who shared their experience on social media. This scenario encapsulates the profound impact global
I’m thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with a deep background in customer engagement and operations management. With years of experience helping brands optimize their customer journeys, Zainab has a unique perspective on how customer experience (CX) goes
Setting the Stage for a Loyalty Revolution Imagine a marketplace where customers switch brands at the drop of a hat, driven by a mere dollar difference or a misaligned value, and this has become the stark reality for businesses today as consumer loyalty grows more elusive than ever. With economic
As an e-commerce strategist with a deep focus on customer engagement and operations management, Zainab Hussain has spent years helping businesses navigate the digital marketplace. Today, she joins us to share insights on Genstore, an innovative AI-native e-commerce platform that’s making waves for
