Imagine a world where every customer interaction, whether through a chatbot or a human agent, is not just recorded but deeply understood, offering businesses a crystal-clear window into consumer needs and frustrations. This is no longer a distant vision but a reality shaped by Conversational AI
I'm thrilled to sit down with Zainab Hussain, our esteemed retail expert and e-commerce strategist, who brings a wealth of experience in customer engagement and operations management. With a sharp eye for identifying growth opportunities in B2B businesses, Zainab has helped numerous organizations
The advent of artificial intelligence in the realm of online shopping is challenging longstanding consumer behaviors, sparking discussions on its potential to reshape the retail landscape. Artificial intelligence, once a futuristic concept, is now increasingly integrated into e-commerce platforms,
In today's fast-paced digital world, technology is advancing rapidly, with conversational artificial intelligence (AI) being one of the most transformative areas of innovation. This review delves into the significant developments in this sector, exploring the technology's evolution, key features,
The back-to-school shopping season has become the second-largest shopping event of the year. Economic uncertainties like tariffs, inflation, and rising living costs contribute to an environment where price sensitivity is the central focus for parents planning their purchases. Publicis Groupe's
In today's interconnected world, contact centers are the frontline of customer service, constantly adapting to innovative methods for management and efficiency. Our guest, Zainab Hussain, is a seasoned e-commerce strategist with an impressive background in customer engagement and operations
