Customer Analytics

How is AI Transforming Customer Experience Analytics?
Customer Engagement How is AI Transforming Customer Experience Analytics?

The customer experience (CX) analytics landscape is experiencing a significant transformation, driven by the rise of artificial intelligence (AI). AI's sophisticated ability to process complex data, generate valuable insights, and enable actionable strategies is revolutionizing how businesses

Trustpilot Unveils Tools to Boost Growth and Enhance Customer Trust
Customer Engagement Trustpilot Unveils Tools to Boost Growth and Enhance Customer Trust

In an era where customer feedback holds significant weight in shaping business strategies, the role of reliable review platforms becomes more crucial than ever. Trustpilot, a leading independent platform for customer feedback, has recently introduced new features aimed at empowering businesses to

Will Retail Sales Still Grow Despite Economic Uncertainty in 2025?
Customer Engagement Will Retail Sales Still Grow Despite Economic Uncertainty in 2025?

As the year progresses, the retail industry approaches a pivotal moment. Despite ongoing economic uncertainties, the National Retail Federation (NRF) forecasts that U.S. retail sales will continue to grow, albeit at a more moderated pace compared to previous years. With projections indicating a

NRF Predicts 2025 Retail Sales Growth Despite Economic Uncertainties
Customer Engagement NRF Predicts 2025 Retail Sales Growth Despite Economic Uncertainties

The world of retail is ever-evolving, and keeping a finger on its pulse is crucial for understanding broader economic trends. Today, we have the pleasure of discussing the latest projections and trends in retail with Zainab Hussain, a seasoned e-commerce strategist. Her expertise in customer

How Are Retailers Adapting to Surge in Mobile Engagement and Messaging?
Customer Engagement How Are Retailers Adapting to Surge in Mobile Engagement and Messaging?

The Listrak 2025 Cross-Channel Benchmark Report has cast a spotlight on an intriguing trend in the retail industry, with significant increases in messaging volumes across various channels. Retailers are encountering a new challenge: addressing the surge in mobile engagement and messaging to remain

How is the Retail Sector Adapting to Economic Challenges in 2025?
Customer Engagement How is the Retail Sector Adapting to Economic Challenges in 2025?

The retail industry is currently facing a landscape marked by challenging economic conditions and fundamental shifts in consumer behavior. Retailers are finding innovative strategies to navigate economic pressures while embracing digital transformation and building resilience. This article delves

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