In today's interconnected world, contact centers are the frontline of customer service, constantly adapting to innovative methods for management and efficiency. Our guest, Zainab Hussain, is a seasoned e-commerce strategist with an impressive background in customer engagement and operations
The Latin American retail industry stands at a crossroads as inflation challenges economic stability across the region. In this vibrant and dynamic sector, Latin American businesses have adapted to changes in consumer expectations and behavior, spurred by technological advancements and shifts in
In today's fast-paced world, businesses and policymakers are constantly seeking innovative ways to influence consumer behavior. One effective method is the use of nudges, a concept that has roots in behavioral science. Nudges are subtle prompts or cues designed to encourage desired actions without
In today's rapidly changing retail landscape, a deep understanding of customer segments and their unique needs is crucial. Zainab Hussain, an e-commerce strategist renowned for her expertise in customer engagement and operations management, shares insights into managing diverse customer bases
The recent recognition of BILDIT at the MACH Alliance's North American FutureMACH Pitch Day has solidified the pivotal role of AI-driven personalization in reshaping eCommerce. As businesses increasingly turn to technology to refine consumer interactions, this analysis delves into BILDIT’s
In a rapidly changing retail landscape, staying ahead of the competition demands cutting-edge technology and precise data analytics. Today, stores and brands are turning to Retail Intelligence AI platforms to redefine how they understand and engage with consumers. Platforms like Storesight are
