Customer Analytics

How Are Retailers Adapting to Surge in Mobile Engagement and Messaging?
Customer Engagement How Are Retailers Adapting to Surge in Mobile Engagement and Messaging?

The Listrak 2025 Cross-Channel Benchmark Report has cast a spotlight on an intriguing trend in the retail industry, with significant increases in messaging volumes across various channels. Retailers are encountering a new challenge: addressing the surge in mobile engagement and messaging to remain

How is the Retail Sector Adapting to Economic Challenges in 2025?
Customer Engagement How is the Retail Sector Adapting to Economic Challenges in 2025?

The retail industry is currently facing a landscape marked by challenging economic conditions and fundamental shifts in consumer behavior. Retailers are finding innovative strategies to navigate economic pressures while embracing digital transformation and building resilience. This article delves

Are Consumers Willing to Pay More for Sustainability in Retail?
Customer Engagement Are Consumers Willing to Pay More for Sustainability in Retail?

In this interview, we are speaking with Zainab Hussain, an e-commerce strategist with deep experience in customer engagement and operations management. We'll discuss consumers' willingness to pay for sustainable products, barriers they face, and the role of technology in promoting sustainability,

Is Self-Indulgence the New Trend in Travel Retail Post-Pandemic?
Customer Engagement Is Self-Indulgence the New Trend in Travel Retail Post-Pandemic?

Today, we are joined by Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management. She will share her insights on the self-purchasing trend in travel retail, as highlighted by the latest M1nd-set research. What prompted M1nd-set to conduct research on

Has the Retail Industry Fully Recovered from the COVID-19 Pandemic?
Customer Engagement Has the Retail Industry Fully Recovered from the COVID-19 Pandemic?

In this interview, we are speaking with Zainab Hussain, an experienced e-commerce strategist with expertise in customer engagement and operations management. The discussion will delve into the retail industry's reaction to the COVID-19 pandemic, changes in shopping behavior, and the ongoing impacts

Top Retail Analytics Tools Transforming Retail Strategies for 2025
Tech & Innovation Top Retail Analytics Tools Transforming Retail Strategies for 2025

Retail analytics has undergone a significant transformation, moving from intuition-based decisions to data-driven strategies. At the core of this shift are sophisticated retail analytics tools that empower retailers to make precise and insightful decisions, ensuring they remain competitive and

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