Customer Analytics

Can AI Enhance Customer Experience Without Losing Empathy?
Customer Engagement Can AI Enhance Customer Experience Without Losing Empathy?

In an era where technology shapes nearly every interaction, businesses face a pressing challenge: harnessing artificial intelligence to streamline customer experiences while preserving the human connection that fosters trust and loyalty. Recent insights from a comprehensive survey of 5,000

How Will UK BNPL Regulation Impact Merchants by 2026?
Operations & Management How Will UK BNPL Regulation Impact Merchants by 2026?

Welcome to an insightful conversation on the evolving world of Buy Now, Pay Later (BNPL) services in the UK. Today, we’re joined by Zainab Hussain, a seasoned e-commerce strategist with deep expertise in customer engagement and operations management. With BNPL becoming a retail staple and new

Saudi Arabia's POS Transactions Hit SAR 13.47B, SAMA Reports
E-Commerce Saudi Arabia's POS Transactions Hit SAR 13.47B, SAMA Reports

Digital Payment Boom: Unpacking a Transformative Economic Shift In a landscape where cash once reigned supreme, Saudi Arabia has witnessed a staggering transformation, with point-of-sale (POS) transactions hitting SAR 13.47 billion in a single week, a figure reported by the Saudi Arabian Monetary

How Is Evertune Revolutionizing AI Marketing with $15M Funding?
Customer Engagement How Is Evertune Revolutionizing AI Marketing with $15M Funding?

In a digital era where artificial intelligence shapes nearly every aspect of consumer interaction, brands face an unprecedented challenge to maintain visibility amid a flood of AI-generated content and recommendations. Evertune, a trailblazing Generative Engine Optimization (GEO) and AI marketing

How Is Canela Media Redefining Data-Driven Media Innovation?
Tech & Innovation How Is Canela Media Redefining Data-Driven Media Innovation?

Setting the Stage for a Digital Media Revolution Imagine a media landscape where every advertisement, content decision, and user interaction is precisely tailored to a specific audience, achieving unprecedented efficiency and impact through innovative strategies. This is no longer a distant vision

Hello Sugar Partners with PolyAI to Revolutionize Customer Service
Customer Engagement Hello Sugar Partners with PolyAI to Revolutionize Customer Service

Setting the Stage for Innovation in Beauty Franchise Customer Experience In an industry where personalized client interactions define brand loyalty, beauty franchises face a staggering challenge: managing tens of thousands of customer inquiries monthly while scaling operations. A single missed call

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