Editorial

New Stores Open Throughout the US as Retail Sales Grow
Editorial New Stores Open Throughout the US as Retail Sales Grow

According to the International Monetary Fund (IMF), Russia’s unjust war in Ukraine is having a negative impact on the global economy, contributing to a significant slowdown in global growth in 2022 and beyond. Moreover, problems fueled by the conflict are exacerbating existing issues such as

5 Ways to Improve E-commerce UX
Editorial 5 Ways to Improve E-commerce UX

Online stores are among the few businesses that have thrived during the COVID-19 pandemic, because people across the globe were forced to live, work and shop remotely. However, life is finally returning to normal—and so are shopping habits. While online stores will undoubtedly continue to grow and

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change. One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

The Rise of Voice Search: Top 2 Reasons Why B2B Marketers Must Start Preparing
Editorial The Rise of Voice Search: Top 2 Reasons Why B2B Marketers Must Start Preparing

The capabilities of voice-enabled devices have evolved since the introduction of voice search, allowing consumers to conduct increasingly complex and accurate searches. Because of this, we are on the verge of not only a search revolution but also an eCommerce revolution. Thanks to the rise of voice

Trends That Are Shaping The Retail Landscape in 2022
Editorial Trends That Are Shaping The Retail Landscape in 2022

Retail has been one of the most impacted sectors by the COVID-19 pandemic, alongside tourism and the events industry. Before 2020, retailers were already grappling with the decline of brick-and-mortar stores, and the pandemic added to their woes by forcing them to close stores, lay off employees,

Retail sales remain strong despite numerous concerns
Editorial Retail sales remain strong despite numerous concerns

It comes as no surprise that there are concerns regarding the global economy after the pandemic, its subsequent continual lockdowns, and Russia’s invasion of Ukraine. Rising inflation and policy uncertainty is also plaguing the market, in addition to pre-existing problems like rising inequality. As

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