At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change. One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,
The capabilities of voice-enabled devices have evolved since the introduction of voice search, allowing consumers to conduct increasingly complex and accurate searches. Because of this, we are on the verge of not only a search revolution but also an eCommerce revolution. Thanks to the rise of voice
Retail has been one of the most impacted sectors by the COVID-19 pandemic, alongside tourism and the events industry. Before 2020, retailers were already grappling with the decline of brick-and-mortar stores, and the pandemic added to their woes by forcing them to close stores, lay off employees,
It comes as no surprise that there are concerns regarding the global economy after the pandemic, its subsequent continual lockdowns, and Russia’s invasion of Ukraine. Rising inflation and policy uncertainty is also plaguing the market, in addition to pre-existing problems like rising inequality. As
According to Reuters , U.S. consumer spending on e-commerce is estimated to reach a record $1 trillion in 2022, as a result of the switch to online shopping brought on by the COVID-19 pandemic. New research by Adobe Analytics shows that online sales totaled $1.7 trillion during the two years of the
The global economy is struggling to adapt to yet another crisis, after Russia decided to invade their neighboring country, Ukraine. According to the United Nations, almost 3.5 million people have already left the country now invaded by Russian forces, and 6.5 million people have been displaced
