Customer service is often considered the backbone of an ecommerce business, and it’s no surprise. With growing buyer expectations, customer service is crucial now more than ever for a business to remain competitive in the ecommerce marketplace. There were 263 million digital buyers in the United
The pandemic has forced the retail industry to transform and rethink its models digitally. Retailers are thinking about how they should respond to this immediate change, looking into using technologies and finding innovative ways to build up new business models that drive more revenue. For this,
eCommerce businesses are increasingly popular in the context of a worldwide pandemic that has forever changed the retail landscape. Today, more people are interested in online shopping and the needs and demands of customers have become more complex. That’s why it is important for companies to pay
Approximately 75% of consumers are shopping online at least once a month. The COVID-19 pandemic has furthermore increased the popularity of digital shopping as people were forced to adapt to a new reality. “We saw a tremendous surge in digital for the first three quarters of this year,” said Rob
IBM’s 2020 U.S. Retail Index reports that the pandemic has accelerated the shift to digital shopping by roughly five years . The consequences are real: there is now even more pressure on retailers to keep up with the new consumer trends. This year, according to a recent study , 41% of customers
Erik Nordstrom, president of the famous American luxury department store chain, Nordstrom Direct, once said : ‘Retail is a customer business. You’re trying to take care of the customer — solve something for the customer. And there’s no way to learn that in the classroom or in the corner office, or
