The world of retail is ever-evolving, and keeping a finger on its pulse is crucial for understanding broader economic trends. Today, we have the pleasure of discussing the latest projections and trends in retail with Zainab Hussain, a seasoned e-commerce strategist. Her expertise in customer
Modern B2B customers demand seamless, responsive, and value-laden interactions at every stage of their partnership. Meeting these elevated expectations is essential for enhancing customer satisfaction and has a direct impact on a company’s bottom line. Research has shown that companies delivering
The Listrak 2025 Cross-Channel Benchmark Report has cast a spotlight on an intriguing trend in the retail industry, with significant increases in messaging volumes across various channels. Retailers are encountering a new challenge: addressing the surge in mobile engagement and messaging to remain
In today's digital age, maintaining a strong online presence is not just advantageous for brands but essential for their survival and competitiveness. Despite this universally recognized necessity, it is surprising to find that many brands are still struggling to provide functional and
In a world where time is precious and convenience is paramount, Dollar Shave Club has emerged as a leader in transforming the grooming industry by introducing a remarkable subscription-based service for razor deliveries. Launched in 2012, the innovative concept caught widespread attention, not just
In a move set to redefine the landscape of AI-driven customer service, Workato, a leading Enterprise Orchestration platform, has acquired DeepConverse, an AI-based support automation platform. Founded in 2016, DeepConverse has been at the forefront of automating customer support by leveraging
