In an age where consumers expect brands to know them like a trusted friend, loyalty programs have had to evolve at breakneck speed to meet these high expectations. With technology continuously redefining consumer-brand interactions, a critical question persists: Can artificial intelligence be the
In today's fast-paced retail environment, Zainab Hussain stands out as a leading e-commerce strategist focusing on customer engagement and operations management. With her extensive experience, Zainab shares invaluable insights into how artificial intelligence reshapes the retail industry's
In today's rapidly evolving digital landscape, businesses seek transformative technologies to enhance communication, facing the challenge of maintaining data security while ensuring efficient customer interactions globally. This demand drives the integration of AI-powered communication platforms,
In today's interview, we delve into the transformative world of customer experience technology with Zainab Hussain, an esteemed e-commerce strategist. Known for her expertise in customer engagement and operations management, Zainab provides us with valuable insights into the launch of iX Hero by
In a world where startups and established businesses alike seek innovative ways to excel in customer service, Zainab Hussain, a renowned e-commerce strategist, shares insights into the essential elements of contact center solutions. Today, we delve into Alorica's CX2GO, an enterprising solution
In today's fast-paced eCommerce environment, delivering personalized experiences while managing costs is a challenge many businesses face. As companies strive to meet consumer expectations, leveraging technology becomes crucial, especially with the integration of emotional intelligence into AI
