Customer service teams are increasingly overwhelmed by high volumes of customer inquiries and energy-intensive tasks, leading to burnout and high turnover rates. Amid these challenges, the adoption of AI-powered workflows emerges as a promising solution to enhance the efficiency and satisfaction of
As the retail landscape continues to evolve, the relationship between malls and retailers has undergone a significant transformation, moving from a competitive stance to one of strategic partnership. This metamorphosis is critical for navigating the contemporary retail challenges and sustaining
Today, we have Zainab Hussain, an e-commerce strategist with extensive experience in customer engagement and operations management. This interview will delve into the rising trend of bucket lists and how they are influencing shopping habits, happiness, and identity in the modern world. What
Millennials, now a dominant force in the housing market, are driving significant changes in the home retail industry, reshaping how homeowners purchase and decorate their living spaces. With their distinctive buying behaviors and preferences, millennials are prioritizing personalization and digital
The retail industry in South Africa is undergoing a significant transformation thanks to the rise of Group Purchasing Organizations (GPOs). These organizations provide a compelling alternative for independent retailers who face the constant challenge of competing with large retail chains. By
In this interview, we welcome Zainab Hussain, an e-commerce strategist with extensive experience in customer engagement and operations management. Today's discussion will revolve around the challenges and responses of retailers given the current economic uncertainties in 2025. We will delve into
