Customer Engagement

China Boosts Economy by Elevating Domestic Service Consumption Sector
Customer Engagement China Boosts Economy by Elevating Domestic Service Consumption Sector

China's economic landscape is undergoing a transformative shift. As the nation refocuses on amplifying domestic service consumption, notable progress has already been made in this burgeoning market. Let's delve into the multifaceted efforts and key drivers behind this significant economic pivot.

Is High-Street Retail Ready for AI-Powered Customer Data Analysis?
Customer Engagement Is High-Street Retail Ready for AI-Powered Customer Data Analysis?

The retail sector is on the cusp of a digital revolution, marked by the increasing adoption of AI-powered data collection technologies. As high-street stores seek to stay competitive in an evolving market, they are turning to innovations like 3D LiDAR and eye-tracking to deepen their understanding

Innovative Strategies to Enhance Loyalty in Competitive Supermarket Era
Customer Engagement Innovative Strategies to Enhance Loyalty in Competitive Supermarket Era

In an era characterized by rapidly evolving consumer preferences and heightened competition, supermarkets face the daunting challenge of maintaining shopper loyalty. Traditional loyalty programs, once the cornerstone of customer retention, now require a significant overhaul to meet the demands of

Ocado Retail Boosts Employee Satisfaction with Mint Reward Platform
Customer Engagement Ocado Retail Boosts Employee Satisfaction with Mint Reward Platform

Ocado Retail is rewriting the rules of employee satisfaction with its innovative reward and recognition strategy. To attract new hires and retain its valuable workforce, the company launched the Mint platform in 2023. This strategy, underpinned by an employee-centric approach, seeks to foster a

How Will Accenture's Acquisition of Logic Transform Retail Tech?
Customer Engagement How Will Accenture's Acquisition of Logic Transform Retail Tech?

Accenture, a global professional services company, recently announced its strategic acquisition of Logic, a retail technology services firm. This move aims to enhance Accenture's capabilities in delivering technology-driven transformations for retail clients on a global scale. This acquisition

How Did Microsoft's Azure Outage Disrupt Multiple Industries Globally?
Customer Engagement How Did Microsoft's Azure Outage Disrupt Multiple Industries Globally?

On July 19, 2024, an unprecedented outage of Microsoft’s Azure cloud service wreaked havoc across various critical sectors, causing notable disruptions in retail, banking, and media both in New Zealand and worldwide. The incident left many businesses scrambling to maintain operations and numerous

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