Customer Engagement

How Are Vietnam's Retail Giants Turning Losses into Profits?
Customer Engagement How Are Vietnam's Retail Giants Turning Losses into Profits?

Vietnam's retail industry has undergone a dramatic transformation over recent years. Once mired in losses, leading retail giants like Masan Group, Mobile World Investment (MWG), and FPT Retail have not only turned around their fortunes but are now on a path to sustained profitability. This article

How Can Retailers Combat Rising Organized Crime Effectively?
Customer Engagement How Can Retailers Combat Rising Organized Crime Effectively?

Retail crime has evolved into a significant challenge, exacerbated by the rise of organized theft rings that meticulously plan and execute large-scale heists. Businesses such as Iceland Foods are at the forefront of seeking innovative solutions to combat this growing problem, enduring substantial

Robinsons Retail and UP Maroons: A Winning Partnership in UAAP Sports
Customer Engagement Robinsons Retail and UP Maroons: A Winning Partnership in UAAP Sports

The University Athletic Association of the Philippines (UAAP) has seen countless teams rise and fall, but few stories are as compelling as that of the University of the Philippines (UP) Fighting Maroons. Over the last 15 years, this team has evolved from a perennial underdog to a championship

Is ZKB's New Crypto Service a Game Changer for Swiss Retail Banking?
Customer Engagement Is ZKB's New Crypto Service a Game Changer for Swiss Retail Banking?

Switzerland has long been recognized as a global financial hub, but until recently, the majority of Swiss banks avoided direct involvement with cryptocurrencies. This stance is changing, and Zürcher Kantonalbank (ZKB) is at the forefront of this transformation. The introduction of ZKB's new

Fossil's AI-Powered Strategy Boosts E-commerce with 26% Less Cart Abandonment
Customer Engagement Fossil's AI-Powered Strategy Boosts E-commerce with 26% Less Cart Abandonment

Adopting cutting-edge technology is often the gateway to significant performance improvements, and Fossil Group’s Canadian subsidiary is a testament to this transformative approach. By integrating Metrical's AI-powered solution, Fossil has successfully enhanced their e-commerce performance,

Prioritize Retail Employee Wellbeing for a Successful Christmas Season
Customer Engagement Prioritize Retail Employee Wellbeing for a Successful Christmas Season

The Christmas season, while joyous for many, can pose significant challenges for retail workers, who face increased consumer activity, longer hours, and amplified stress levels. This peak period calls for businesses to prioritize the wellbeing of their employees, recognizing that their mental and

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