Customer Engagement

How Did Microsoft's Azure Outage Disrupt Multiple Industries Globally?
Customer Engagement How Did Microsoft's Azure Outage Disrupt Multiple Industries Globally?

On July 19, 2024, an unprecedented outage of Microsoft’s Azure cloud service wreaked havoc across various critical sectors, causing notable disruptions in retail, banking, and media both in New Zealand and worldwide. The incident left many businesses scrambling to maintain operations and numerous

New Standards Needed to Protect Retail Workers from Rising Violence
Customer Engagement New Standards Needed to Protect Retail Workers from Rising Violence

The alarming increase in violence and abuse against retail workers has reached a critical point, demanding immediate and decisive action. Recent reports highlight how incidents have surged from nearly 870 cases per day to approximately 1,300. Such statistics underscore the urgent need for new

How Does Project Retail Transform Lives Through Workforce Training?
Customer Engagement How Does Project Retail Transform Lives Through Workforce Training?

Project Retail, a workforce education program aimed at facilitating significant personal and professional growth for its participants, recently celebrated its latest graduation ceremony at the SoNo Collection's Magnificent Room in Norwalk, CT. This nine-week program saw 57 graduates from

Bangladesh Apparel Retail Adapts with Loyalty Programs and Innovation
Customer Engagement Bangladesh Apparel Retail Adapts with Loyalty Programs and Innovation

Bangladesh’s apparel retail market is undergoing an evolution. Traditionally dependent on peak shopping seasons like Eid and Durga Puja, retailers are now focusing on innovative strategies to engage customers year-round. By emphasizing loyalty programs and using technology to monitor footfall, they

China Boosts Service Consumption with Strategic Measures and Policies
Customer Engagement China Boosts Service Consumption with Strategic Measures and Policies

China has made remarkable strides in the growth of its service consumption, a trend that is significantly contributing to its economic development. By implementing a range of targeted measures and policies, the Chinese government is meeting the evolving needs of its population and fostering a

How Is AI-Powered Data Collection Transforming Physical Retail?
Customer Engagement How Is AI-Powered Data Collection Transforming Physical Retail?

AI-powered data collection is revolutionizing physical retail, particularly in high-street stores. While digital tracking has become commonplace online, its infiltration into brick-and-mortar settings opens up new vistas and poses new challenges. The shift from online to offline tracking raises

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