In an era where customer expectations are at an all-time high, with 73% of consumers demanding personalized and instantaneous support across digital channels, the customer experience (CX) landscape is undergoing a profound transformation. This market analysis dives into the recent $30 million
Setting the Stage for Cannabis Retail Transformation In the dynamic landscape of cannabis retail, where regulatory constraints often stifle traditional marketing efforts, a staggering challenge looms: how can retailers foster lasting customer loyalty in a market processing billions in transactions
Imagine a world where every customer interaction, whether through a chatbot or a human agent, is not just recorded but deeply understood, offering businesses a crystal-clear window into consumer needs and frustrations. This is no longer a distant vision but a reality shaped by Conversational AI
I'm thrilled to sit down with Zainab Hussain, our esteemed retail expert and e-commerce strategist, who brings a wealth of experience in customer engagement and operations management. With a sharp eye for identifying growth opportunities in B2B businesses, Zainab has helped numerous organizations
What happens when a global coffee titan, once synonymous with cozy café culture, faces a dip in customer trust and sales? Starbucks, commanding millions of daily transactions, is grappling with this very challenge in 2025, as it seeks to reclaim its title as the ultimate coffeehouse experience.
The back-to-school shopping season has become the second-largest shopping event of the year. Economic uncertainties like tariffs, inflation, and rising living costs contribute to an environment where price sensitivity is the central focus for parents planning their purchases. Publicis Groupe's
