Overview of Black Friday and Cyber Monday In a striking display of consumer resilience, U.S. shoppers are gearing up to spend a staggering $80 billion during the Black Friday and Cyber Monday (BFCM) sales events, marking the unofficial start of the holiday shopping season. These annual retail
In an era where technology is reshaping every aspect of daily life, a surprising trend has emerged among UK consumers when it comes to customer service interactions, revealing a strong preference for human support over artificial intelligence. Despite the rapid advancements and widespread adoption
Overview of the UK Retail Sector The UK retail sector is experiencing a remarkable resurgence, with sales volumes reaching their highest levels since 2022, according to the latest figures from the Office for National Statistics (ONS). This unexpected growth, marked by a consistent upward trend over
Today, we’re thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with a deep background in customer engagement and operations management. With her extensive expertise in the digital retail space, Zainab offers unique insights into the evolving world of retail media networks.
In an era where digital interactions shape the business landscape, a startling reality has emerged that threatens the very foundation of customer relationships, and a recent report from Qualtrics, surveying over 20,000 consumers across 14 countries, reveals that a staggering 71% of customers are
Today, we’re thrilled to sit down with Zainab Hussain, an e-commerce strategist with a wealth of experience in customer engagement and operations management. As a retail expert, Zainab brings a unique perspective on the evolving landscape of customer experience technology, particularly for
