The Rise of AI in the Digital Shopping Landscape The digital commerce arena is undergoing a seismic shift, driven by artificial intelligence (AI), which has swiftly become a cornerstone of how consumers interact with online retail environments. As of this year, AI's influence extends beyond mere
Understanding Retail Worker Burnout During the Holiday Season The holiday shopping season, a time of bustling stores and heightened consumer activity, often transforms into a crucible of stress for frontline retail workers who bear the brunt of endless demands. With extended hours, relentless
Setting the Stage for B2B Transformation In today's fiercely competitive B2B landscape, a staggering statistic reveals the stakes: companies prioritizing customer experience see retention rates up to 20% higher than their peers, according to data from leading industry research. This reality
In the dynamic world of e-commerce and retail, few voices carry as much weight as Zainab Hussain. As a seasoned strategist with deep expertise in customer engagement and operations management, Zainab has spent years helping businesses strike the perfect balance between technology and human
Welcome to an insightful conversation with Zainab Hussain, a seasoned e-commerce strategist with extensive experience in customer engagement and operations management. With a proven track record of driving success in the ever-evolving retail landscape, Zainab offers a unique perspective on how
In a rapidly evolving market where Indian retail is projected to reach a staggering USD 2 trillion by 2030, the question of how innovation can drive this growth took center stage at a landmark event in Mumbai, held on February 27–28 at the Bombay Exhibition Centre. The Retail Leadership Summit 2025
