Today, we are joined by Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management. She will share her insights on the self-purchasing trend in travel retail, as highlighted by the latest M1nd-set research. What prompted M1nd-set to conduct research on
In this interview, we are speaking with Zainab Hussain, an experienced e-commerce strategist with expertise in customer engagement and operations management. The discussion will delve into the retail industry's reaction to the COVID-19 pandemic, changes in shopping behavior, and the ongoing impacts
Customer service teams are increasingly overwhelmed by high volumes of customer inquiries and energy-intensive tasks, leading to burnout and high turnover rates. Amid these challenges, the adoption of AI-powered workflows emerges as a promising solution to enhance the efficiency and satisfaction of
As the retail landscape continues to evolve, the relationship between malls and retailers has undergone a significant transformation, moving from a competitive stance to one of strategic partnership. This metamorphosis is critical for navigating the contemporary retail challenges and sustaining
Today, we have Zainab Hussain, an e-commerce strategist with extensive experience in customer engagement and operations management. This interview will delve into the rising trend of bucket lists and how they are influencing shopping habits, happiness, and identity in the modern world. What
Millennials, now a dominant force in the housing market, are driving significant changes in the home retail industry, reshaping how homeowners purchase and decorate their living spaces. With their distinctive buying behaviors and preferences, millennials are prioritizing personalization and digital
