Welcome to an eye-opening conversation with Zainab Hussain, a renowned e-commerce strategist and retail expert with a wealth of experience in customer engagement and operations management. With a keen eye for the nuances of customer experience, Zainab has spent years uncovering the hidden
Imagine a business customer urgently needing a specific component for a critical project, only to find themselves navigating a frustrating maze of incomplete information and unhelpful distributor interactions. This scenario is far too common in the B2B sector, where manufacturers rely heavily on
In the fast-paced realm of digital marketing, a staggering statistic reveals the transformative power of innovation: video content now accounts for over 80% of online traffic, compelling brands to seek faster, more impactful ways to capture audience attention. Amid this surge, AI-generated video
The landscape of customer service has undergone a seismic shift with the advent of voicebots, transforming how businesses connect with their clientele in ways that were unimaginable just a decade ago. Picture a scenario where a frustrated customer, stuck in the endless loops of a traditional
I'm thrilled to sit down with Zainab Hussain, our retail expert and a seasoned e-commerce strategist with deep expertise in customer engagement and operations management. With years of experience navigating the evolving landscape of customer experience, Zainab recently attended Customer Contact
Overview of the U.S. Holiday Retail Landscape The holiday season stands as a cornerstone of the U.S. retail industry, driving nearly 19% of annual retail revenue and serving as a critical barometer for economic health, while consumer spending accounts for approximately 70% of the nation's GDP. The
