Press Ganey Forsta, a leader in experience measurement and analytics, has acquired InMoment, a company known for its cutting-edge customer experience technology. This strategic acquisition aims to blend the capabilities of both organizations to improve experience technology by integrating employee, customer, and operational data, transforming insights into actionable strategies. The merger emphasizes the need to understand customer sentiment to foster loyalty and business growth. Patrick T. Ryan, Chairman and CEO of Press Ganey Forsta, stated that merging with InMoment will harness deeper consumer insights vital for brand reputation and financial performance. John Lewis, Chairman and CEO of InMoment, highlighted their shared focus on innovation and client value.
The integration will expand Press Ganey Forsta’s expertise across multiple industries, such as retail, hospitality, and financial services, while deepening its leadership in healthcare through richer patient insights. The merger creates a powerful omni-channel listening capability, covering call centers, social reviews, and surveys. Recognized by Gartner as leaders in Voice of the Customer Platforms, both companies bring robust experience and research tools to this alliance. This collaboration is expected to accelerate innovation, enhancing the suite of analytical tools available to a global clientele with a team of over 3,000 employees. It marks a significant advancement in experience measurement and analytics.
